Customer Support Representative (Call Center)
Company
Federal Reserve Bank of Minneapolis
Are you looking for a position that allows you to grow professionally within a fast paced, customer service environment?
The Federal Reserve Bank of Minneapolis' Treasury Services Department supports U.S. Treasury retail financial products, such as United States Savings Bonds. We are seeking individuals who are customer focused, efficient, and have effective verbal communication skills to join our contact center.
No nights
No weekends
No sales, collections, or cold calls
Options to work onsite or a hybrid of onsite and remote, once training is complete
Responsibilities:
Answer incoming calls and emails from customers, financial institutions, and legal professionals.
Advise customers on U.S. Treasury financial products, regulations, and forms.
Support account setup and navigation for U.S. Treasury websites and applications
Aim to exceed established metrics for accuracy, timeliness, and completeness
Provide prompt, efficient, detailed, customer-oriented service
Act as an advocate for our customer; reporting and/or acting on areas for improvement
Establish and maintain accurate records and documentation
Interpret guidelines, regulations, and recommend changes to procedures and processes
Qualifications:
Associates degree in business or an equivalent combination of education and experience.
Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or related area.
Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency in any visa category.
Ability to interface directly with customers and resolve issues, follow, and explain policies and procedures, problem solve, and meet deadlines.
Basic computer and MS Office proficiency.
This position qualifies for a hybrid working arrangement that supports remote work but requires regular on-site attendance.
Our total rewards program offers benefits that are the best fit for you at every stage of your career:
Comprehensive healthcare options (Medical, Dental, and Vision)
401(k) match, and a fully-funded pension plan
Paid time off and holidays
Generously subsidized public transportation
Annual educational assistance
On-site fitness facility
Professional development programs, training, and conferences
And more...
The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued. We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues. From economists to cash specialists, we work together to represent you in our economy.
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
No
Job Category
Customer Service
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Privacy Notice
Apply Now
Federal Reserve Bank of Minneapolis
Are you looking for a position that allows you to grow professionally within a fast paced, customer service environment?
The Federal Reserve Bank of Minneapolis' Treasury Services Department supports U.S. Treasury retail financial products, such as United States Savings Bonds. We are seeking individuals who are customer focused, efficient, and have effective verbal communication skills to join our contact center.
No nights
No weekends
No sales, collections, or cold calls
Options to work onsite or a hybrid of onsite and remote, once training is complete
Responsibilities:
Answer incoming calls and emails from customers, financial institutions, and legal professionals.
Advise customers on U.S. Treasury financial products, regulations, and forms.
Support account setup and navigation for U.S. Treasury websites and applications
Aim to exceed established metrics for accuracy, timeliness, and completeness
Provide prompt, efficient, detailed, customer-oriented service
Act as an advocate for our customer; reporting and/or acting on areas for improvement
Establish and maintain accurate records and documentation
Interpret guidelines, regulations, and recommend changes to procedures and processes
Qualifications:
Associates degree in business or an equivalent combination of education and experience.
Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or related area.
Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency in any visa category.
Ability to interface directly with customers and resolve issues, follow, and explain policies and procedures, problem solve, and meet deadlines.
Basic computer and MS Office proficiency.
This position qualifies for a hybrid working arrangement that supports remote work but requires regular on-site attendance.
Our total rewards program offers benefits that are the best fit for you at every stage of your career:
Comprehensive healthcare options (Medical, Dental, and Vision)
401(k) match, and a fully-funded pension plan
Paid time off and holidays
Generously subsidized public transportation
Annual educational assistance
On-site fitness facility
Professional development programs, training, and conferences
And more...
The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued. We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues. From economists to cash specialists, we work together to represent you in our economy.
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
No
Job Category
Customer Service
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Privacy Notice
Apply Now