Customer Support Representative - Bilingual (Spanish)

DAT Freight & Analytics is a technology company focused on transportation and logistics, providing solutions to improve freight efficiency. The Customer Support Representative role involves being the primary contact for customers, addressing inquiries and ensuring satisfaction through effective problem resolution and collaboration with other departments.ResponsibilitiesHandle incoming customer queries through various channels (phone, email, and live chat), providing accurate, timely, and empathetic responses while maintaining a solution-oriented mindsetTroubleshoot customer issues, offering clear and concise solutionsEscalate complex issues to the appropriate teams when necessaryDevelop and maintain a comprehensive understanding of our products/services to effectively assist customers and provide accurate informationActively seek customer feedback to improve our service and productsWork closely with other departments to ensure a cohesive customer experience, sharing insights and coordinating on issue resolutionSkillsFluent in SpanishStrong technical skillsExperience in high call volume environmentsDeep understanding of fintech solutionsAvailable 9am - 5pm PSTDemonstrates pride, ownership, and accountability for workShares opinions openly on what's working and what's notComfortable with independently owning large features with multiple moving partsSeeks feedback early and often in the development processCollaborates effectively and empathetically across different rolesIdentifies speed vs quality tradeoffs and balances them judiciouslyBelieves diverse teams make better decisions and fosters a culture of inclusivityAbility to work in a fast-paced environment and adapt to changing demandsProficiency in using CRM software and other customer support tools (Zendesk, Hubspot, Freshdesk, etc.)Exhibits excellent communication skills, both verbal and written1-3 years' experienceProven experience in customer support or a related fieldFamiliarity with Fintech or the Freight industryHubspot experienceBenefitsMedical, Dental, Vision, Life, and AD&D insuranceParental LeaveUp to 20 days of paid time off starting in year oneAn additional 10 holidays of paid time off per calendar year401k matching (immediately vested)Employee Stock Purchase PlanShort- and Long-term disability sick leaveFlexible Spending AccountsHealth Savings AccountsEmployee Assistance ProgramAdditional programs - Employee Referral, Internal Recognition, and WellnessFree TriMet transit pass (Beaverton Office)Competitive salary and benefits packageWork on impactful projects in a cutting-edge environmentCollaborative and supportive team cultureOpportunity to make a real difference in the trucking industryEmployee Resource GroupsCompany OverviewDAT Freight & Analytics maintains a market for truckload freight. It was founded in 1978, and is headquartered in Beaverton, Oregon, USA, with a workforce of 501-1000 employees. Its website is https://www.dat.com/.



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