Customer Support Mobile App | French
Bilingual French Customer Support Agent
Location: Hybird – Irvine, CA
Industry: Medical Device
Schedule:
• Shift 1: 6:00 AM – 2:30 PM, 5 days a week (some weekends may be required)
Job Summary:
We are seeking a Bilingual French Customer Support Agent to provide over-the-phone technical support for our mobile applications. This role requires a customer-focused individual with strong technical aptitude and excellent communication skills.
Key Responsibilities:
• Assist customers with setup and usage of mobile applications for iOS and Android platforms
• Educate users on mobile app functionality
• Document all customer interactions in a case ticketing system
• Escalate complex issues to appropriate team members
• Offer suggestions for support process improvements
• Perform other duties or special projects as assigned
Minimum Qualifications:
• Fluency in French
• Customer-friendly attitude with excellent service skills
• Strong technical aptitude and ability to follow instructions
• Familiarity with Microsoft 365
• Solid knowledge of Apple iOS and Android platforms
• Excellent problem-solving skills and attention to detail
• Ability to work independently and research solutions
Preferred Qualifications:
• Strong verbal and written communication skills
• Proven ability to work both in teams and independently
• Effective documentation and record-keeping abilities
Education:
• AA degree or higher preferred
Apply Now
Apply Now
Location: Hybird – Irvine, CA
Industry: Medical Device
Schedule:
• Shift 1: 6:00 AM – 2:30 PM, 5 days a week (some weekends may be required)
Job Summary:
We are seeking a Bilingual French Customer Support Agent to provide over-the-phone technical support for our mobile applications. This role requires a customer-focused individual with strong technical aptitude and excellent communication skills.
Key Responsibilities:
• Assist customers with setup and usage of mobile applications for iOS and Android platforms
• Educate users on mobile app functionality
• Document all customer interactions in a case ticketing system
• Escalate complex issues to appropriate team members
• Offer suggestions for support process improvements
• Perform other duties or special projects as assigned
Minimum Qualifications:
• Fluency in French
• Customer-friendly attitude with excellent service skills
• Strong technical aptitude and ability to follow instructions
• Familiarity with Microsoft 365
• Solid knowledge of Apple iOS and Android platforms
• Excellent problem-solving skills and attention to detail
• Ability to work independently and research solutions
Preferred Qualifications:
• Strong verbal and written communication skills
• Proven ability to work both in teams and independently
• Effective documentation and record-keeping abilities
Education:
• AA degree or higher preferred
Apply Now
Apply Now