Customer Support Manager (Remote - United States)
Job title: Customer Support Manager (Remote - United States) in USA at Jobgether
Company: Jobgether
Job description: About Jobgether:Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Customer Support Manager in the United States.We are looking for a dynamic and experienced Customer Support Manager to lead and grow a high-performing frontline support team. In this role, you’ll oversee day-to-day operations, coach and mentor team members, and ensure the delivery of exceptional customer experiences. You will also drive performance metrics, handle escalations, and collaborate with cross-functional teams to continually improve customer support strategies. This is an opportunity to shape a world-class customer support function in a fast-paced, tech-driven environment where leadership and innovation are valued.Accountabilities:
Lead, mentor, and grow a team of frontline support specialists in a high-performance environment
Establish a culture of ownership, accountability, and continuous improvement
Manage key support metrics, including response times, CSAT, and resolution rates
Handle escalated customer issues and ensure positive outcomes across internal and external stakeholders
Collaborate with internal teams to enhance support processes and customer experience
Analyze team performance data to identify trends, address gaps, and drive strategic improvements
Recruit, onboard, and train new support team members in alignment with company goals
Represent the support function in cross-departmental initiatives and customer advocacy efforts
Requirements
6+ years of customer support experience, with 3+ years managing a large team of individual contributors
Experience operating in a SaaS or tech startup environment with a global support model
Proficiency in customer support tools such as Zendesk, Intercom, Jira, and similar platforms
Proven track record of driving performance and exceeding customer service KPIs
Ability to coach, inspire, and retain top talent across diverse teams
Strong organizational, problem-solving, and prioritization skills
Excellent communication skills, including the ability to translate technical topics for non-technical audiences
A customer-first mindset and strong cross-functional collaboration skills
Benefits
Competitive salary ($95,000–$125,000 per year)
Medical, dental, and vision insurance fully covered
401(k) plan with company matching
Unlimited PTO and flexible time-off policy
Monthly wellness, internet, and childcare reimbursements
Generous parental leave policy
Equity package and growth opportunities
Fast-paced, collaborative environment with a global and diverse team
Work-from-anywhere flexibility and support for remote team members
Jobgether hiring process disclaimerThis job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.Thank you for your interest!#LI-CL1
Expected salary: $95000 - 125000 per year
Location: USA
Apply for the job now!
Apply Now
Company: Jobgether
Job description: About Jobgether:Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Customer Support Manager in the United States.We are looking for a dynamic and experienced Customer Support Manager to lead and grow a high-performing frontline support team. In this role, you’ll oversee day-to-day operations, coach and mentor team members, and ensure the delivery of exceptional customer experiences. You will also drive performance metrics, handle escalations, and collaborate with cross-functional teams to continually improve customer support strategies. This is an opportunity to shape a world-class customer support function in a fast-paced, tech-driven environment where leadership and innovation are valued.Accountabilities:
Lead, mentor, and grow a team of frontline support specialists in a high-performance environment
Establish a culture of ownership, accountability, and continuous improvement
Manage key support metrics, including response times, CSAT, and resolution rates
Handle escalated customer issues and ensure positive outcomes across internal and external stakeholders
Collaborate with internal teams to enhance support processes and customer experience
Analyze team performance data to identify trends, address gaps, and drive strategic improvements
Recruit, onboard, and train new support team members in alignment with company goals
Represent the support function in cross-departmental initiatives and customer advocacy efforts
Requirements
6+ years of customer support experience, with 3+ years managing a large team of individual contributors
Experience operating in a SaaS or tech startup environment with a global support model
Proficiency in customer support tools such as Zendesk, Intercom, Jira, and similar platforms
Proven track record of driving performance and exceeding customer service KPIs
Ability to coach, inspire, and retain top talent across diverse teams
Strong organizational, problem-solving, and prioritization skills
Excellent communication skills, including the ability to translate technical topics for non-technical audiences
A customer-first mindset and strong cross-functional collaboration skills
Benefits
Competitive salary ($95,000–$125,000 per year)
Medical, dental, and vision insurance fully covered
401(k) plan with company matching
Unlimited PTO and flexible time-off policy
Monthly wellness, internet, and childcare reimbursements
Generous parental leave policy
Equity package and growth opportunities
Fast-paced, collaborative environment with a global and diverse team
Work-from-anywhere flexibility and support for remote team members
Jobgether hiring process disclaimerThis job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.Thank you for your interest!#LI-CL1
Expected salary: $95000 - 125000 per year
Location: USA
Apply for the job now!
Apply Now