Customer Support (Hybrid)
Position Overview Join the Business & Licensing Division at the Colorado Department of State where you will be a key member of our Customer Support Services Team. In this role, you will deliver outstanding service by training to meet the varied needs of the public, cross-training across multiple units, and ensuring confidentiality and compliance with state policies. This position offers Compensation: $41,016.00 - $48,000.00 Annually and is open exclusively to Colorado state residents. Key Responsibilities Train to meet the public's needs and provide end-user support for a wide range of services offered by the division. Cross-train in various areas including Walk-in Customer Support, Service Center, Authentications, and Administrative Rules. Participate in reviewing and recommending updates to online FAQs and website content, as well as in user acceptance testing. Maintain the confidentiality of sensitive and personal information in compliance with all state and department policies. Required Qualifications Minimum of 1 year of professional experience in administrative business functions (e.g., data entry, electronic filing, bookkeeping) or an equivalent combination of education and experience. Experience supporting customers in an office or call center environment. If relying on education, unofficial transcripts must be submitted with the application (redactions allowed for personal details). Preferred Qualifications Prior experience in State Service or related governmental work. Experience with filing, data entry, and assisting customers using internet and business applications. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) with the ability to work both independently and as part of a team. Strong de-escalation, communication, and interpersonal skills. Benefits & Perks Employee wellness programs and an on-site fitness center. 12 paid holidays per year plus generous personal time off and sick leave. Access to diverse technical, leadership, and supervisory training opportunities. Flexible retirement benefits, including a choice between PERA Defined Benefit or Defined Contribution Plans, plus optional 401K and 457 plans. Comprehensive Medical and Dental Health Plans along with paid life insurance and disability coverage. Excellent work-life balance through flexible schedules, remote work options, and flexible arrangements.