Customer Support Executive (CSE)
Role Overview
We are seeking a proactive and customer-focused Customer Support Executive to join our team. In this role, you will manage customer inquiries, deliver effective solutions, and contribute to an outstanding customer experience.
Key Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, or chat.
Address and resolve customer concerns with a focus on first-contact resolution.
Maintain accurate and organized records of customer interactions in the CRM (Freshchat) system.
Collaborate with internal teams to ensure timely resolution of complex issues.
Provide detailed product and service information to customers, catering to their specific needs.
Gather and document customer feedback to support continuous improvement efforts.
Assist in the development of self-service tools such as FAQs and knowledge base articles.
Qualifications and Skills
Minimum of 1 year of experience in customer support or a related role.
Fluency in Hindi and English, with excellent verbal and written communication skills.
Strong problem-solving abilities and exceptional organizational skills.
Ability to manage multiple tasks effectively in a fast-paced environment.
A customer-first mindset, displaying empathy and patience in every interaction.
Job Type: Full-time
Pay: ?10,088.40 - ?29,815.74 per month
Benefits:
Flexible schedule
Work from home
Schedule:
Day shift
Monday to Friday
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
total work: 1 year (Preferred)
Customer relationship management: 1 year (Preferred)
Language:
English (Preferred)
Work Location: Remote
Apply Now
We are seeking a proactive and customer-focused Customer Support Executive to join our team. In this role, you will manage customer inquiries, deliver effective solutions, and contribute to an outstanding customer experience.
Key Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, or chat.
Address and resolve customer concerns with a focus on first-contact resolution.
Maintain accurate and organized records of customer interactions in the CRM (Freshchat) system.
Collaborate with internal teams to ensure timely resolution of complex issues.
Provide detailed product and service information to customers, catering to their specific needs.
Gather and document customer feedback to support continuous improvement efforts.
Assist in the development of self-service tools such as FAQs and knowledge base articles.
Qualifications and Skills
Minimum of 1 year of experience in customer support or a related role.
Fluency in Hindi and English, with excellent verbal and written communication skills.
Strong problem-solving abilities and exceptional organizational skills.
Ability to manage multiple tasks effectively in a fast-paced environment.
A customer-first mindset, displaying empathy and patience in every interaction.
Job Type: Full-time
Pay: ?10,088.40 - ?29,815.74 per month
Benefits:
Flexible schedule
Work from home
Schedule:
Day shift
Monday to Friday
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
total work: 1 year (Preferred)
Customer relationship management: 1 year (Preferred)
Language:
English (Preferred)
Work Location: Remote
Apply Now