Customer Support Consultant, Bilingual – French, English
Job Description:
• Act as the liaison between customers and the IDEXX laboratories
• Answer customer questions and quickly and effectively resolve issues
• Provide and clarify lab test results
• Coordinate follow-up tests on samples
• Help coordinate the pickup and delivery of samples
Requirements:
• Fluent in both French and English
• Proven track record of providing extraordinary customer service
• Experienced in a technically related field, veterinary practice, laboratory setting, and/or contact center environment
• Strong computer and technical skills
• Ability to learn quickly and apply skills and abilities to a variety of customer interactions
• Associate’s or bachelor's degree in a computer-related discipline or scientific (Biology/Chemistry/etc.) discipline is preferred or equivalent combination of education and experience
• Ability to be on the phone for 8 hours a day in a quiet workspace or office
• High-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained
Benefits:
• Health / Dental / Vision Benefits
• Eligible for annual bonus
Apply Now
Apply Now
• Act as the liaison between customers and the IDEXX laboratories
• Answer customer questions and quickly and effectively resolve issues
• Provide and clarify lab test results
• Coordinate follow-up tests on samples
• Help coordinate the pickup and delivery of samples
Requirements:
• Fluent in both French and English
• Proven track record of providing extraordinary customer service
• Experienced in a technically related field, veterinary practice, laboratory setting, and/or contact center environment
• Strong computer and technical skills
• Ability to learn quickly and apply skills and abilities to a variety of customer interactions
• Associate’s or bachelor's degree in a computer-related discipline or scientific (Biology/Chemistry/etc.) discipline is preferred or equivalent combination of education and experience
• Ability to be on the phone for 8 hours a day in a quiet workspace or office
• High-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained
Benefits:
• Health / Dental / Vision Benefits
• Eligible for annual bonus
Apply Now
Apply Now