Customer Support Associate – Bilingual Portuguese (arenaflex Satellite Internet Services)
About arenaflex – Pioneering the Future of Global Connectivity
At arenaflex we believe that a world where everyone can access reliable, high‑speed internet is the foundation for a brighter, more inclusive future. Our cutting‑edge satellite constellation delivers low‑latency broadband to even the most remote corners of the planet, turning the dream of universal connectivity into reality. As a rapidly growing leader in space‑based communications, arenaflex is looking for passionate, problem‑solving professionals to join our mission‑driven team and help millions of customers stay connected, informed, and empowered.
Why This Role Matters
Our customers rely on arenaflex’s satellite internet to work, study, and stay close to loved ones from locations where traditional broadband simply can’t reach. As a Bilingual Portuguese Customer Support Associate, you will be the trusted voice that guides them through technical challenges, answers their questions, and ensures a seamless experience with our service. You’ll be part of an early‑stage, high‑impact support team that sets the standards for excellence and helps shape arenaflex’s customer‑centric culture.
Key Responsibilities
Triage and Resolve Issues Across Channels: Respond to customer inquiries via chat, email, phone, and social media. Quickly diagnose problems, provide clear solutions, and follow up to confirm satisfaction.
Technical Advocacy: Leverage your knowledge of hardware (modems, routers, satellite dishes), software (customer portals, mobile apps), and networking concepts to guide customers through setup, troubleshooting, and optimization.
Data‑Driven Insight Generation: Collect quantitative metrics (ticket volume, resolution time) and qualitative feedback (customer sentiments) to identify trends, gaps, and opportunities for process improvement.
Cross‑Functional Collaboration: Partner with engineering, product, operations, and training teams to develop robust troubleshooting workflows, document root‑cause analyses, and feed real‑world findings back into product roadmaps.
Knowledge‑Base Management: Author, edit, and curate internal and public help‑center articles, ensuring content is accurate, up‑to‑date, and easy to understand for both technical and non‑technical audiences.
Customer Voice Champion: Represent the customer perspective in internal meetings, translating user needs into actionable business language that drives product enhancements.
Shift Flexibility: Work one of the designated 10‑hour shift schedules (Alpha, Delta, or Echo), including nights, weekends, and holidays, to provide 24/7 coverage for our global user base.
Essential Qualifications
High school diploma or equivalent (GED) required; additional education is a plus.
Minimum of 1 + year experience in a front‑line customer support or technical help‑desk role.
Fluency in both English and Portuguese (spoken and written), with the ability to convey complex technical concepts in clear, friendly language.
Proven track record of rapid problem resolution, demonstrating persistence, ownership, and a customer‑first mindset.
Preferred Skills and Experience
Advanced Problem‑Solving: Ability to investigate beyond obvious answers, conduct root‑cause analysis, and devise creative, lasting fixes.
Exceptional Communication: Strong written and verbal skills; comfortable presenting solutions to customers and internal stakeholders alike.
Empathy & Resilience: Skilled at active listening, managing difficult conversations, and maintaining a positive attitude under pressure.
Attention to Detail & Time Management: Consistently delivers accurate, high‑quality work while meeting SLAs and handling multiple tickets simultaneously.
Technical Aptitude: Familiarity with networking fundamentals (IP addressing, DNS, Wi‑Fi), hardware troubleshooting, and basic software troubleshooting.
Experience in training, learning & development, analytics, service design, vendor management, or content management.
Background in fast‑paced, high‑growth environments such as start‑ups, consulting firms, or tech companies.
Willingness to work flexible schedules, including night shifts, weekends, and holiday periods.
Comfort with using ticketing platforms (e.g., Zendesk, ServiceNow), CRM systems, and collaborative tools like Slack or Microsoft Teams.
Additional Requirements
Availability to work scheduled shifts, including holidays and overtime when needed.
Position is on‑site at arenaflex’s headquarters in Hawthorne, CA; relocation assistance may be provided for qualified candidates.
Successful completion of a one‑week intensive classroom training program (Monday‑Friday, 9 am‑5:30 pm) prior to shift assignment.
Compliance with ITAR regulations – candidates must be U.S. citizens, green‑card holders, refugees, asylees, or otherwise eligible for required export authorizations.
Shift Options (10 Hours per Day)
Shift Alpha: Sunday – Monday, 10:00 PM – 8:30 AM PST
Shift Delta: Friday – Monday, 6:00 AM – 4:30 PM PST
Shift Echo: Friday – Monday, 1:30 PM – 12:00 AM PST
Compensation & Benefits
Pay Structure
Level 1: $24.00 / hour
Level 2: $25.00 / hour
Level 3: $27.00 / hour
Base pay is determined by experience, technical skill set, and demonstrated performance. In addition to hourly wages, arenaflex offers a comprehensive total rewards package that includes:
Equity & Incentives: Eligibility for long‑term stock awards, options, and discretionary bonuses tied to individual and company performance.
Health & Wellness: Medical, dental, and vision coverage with low employee contributions.
Retirement Savings: 401(k) plan with company matching contributions.
Insurance Protection: Short‑ and long‑term disability, life insurance, and accidental death coverage.
Paid Time Off: Up to three weeks of vacation annually, plus 10+ paid holidays, and parental leave benefits.
Professional Development: Access to training programs, certifications, and tuition reimbursement for relevant coursework.
Employee Perks: Discounted satellite hardware, employee‑stock purchase plan, on‑site wellness facilities, catered meals, and commuter benefits.
Culture & Work Environment at arenaflex
Working at arenaflex means joining a vibrant, mission‑driven community where curiosity, collaboration, and bold thinking are celebrated. Our values are built around:
Innovation: We encourage experimentation and empower employees to challenge the status quo.
Customer Obsession: Every decision is filtered through the lens of how it improves the user experience.
Inclusivity: A diverse workforce where every voice is heard, and individuals feel a sense of belonging.
Accountability: Clear goals, transparent metrics, and a culture of ownership inspire high performance.
Growth Mindset: Continuous learning is supported through mentorship, knowledge‑sharing sessions, and career‑path planning.
Our support team operates like a close‑knit unit, with regular stand‑ups, cross‑team hackathons, and “customer story” showcases that highlight your impact on real people around the globe.
Career Advancement Opportunities
Starting as a Customer Support Associate opens multiple pathways within arenaflex:
Specialization into advanced technical support or network engineering roles.
Transition to Quality Assurance, Process Improvement, or Training and Enablement positions.
Leadership tracks such as Team Lead, Support Manager, or Operations Director.
Cross‑functional moves into Product Management, Marketing, or Sales Enablement, leveraging your deep customer insights.
Our transparent promotion framework includes regular performance reviews, skill‑gap assessments, and individualized development plans to ensure you achieve your professional aspirations.
How to Apply
If you are ready to bring your bilingual expertise, technical curiosity, and relentless customer focus to a pioneering company shaping the future of global connectivity, we want to hear from you. Click the link below to submit your application, attach your resume, and share a brief cover letter outlining why you’re the perfect fit for arenaflex’s Customer Support team.
Apply Now – Join the arenaflex Mission
Equal Opportunity & Legal Compliance
arenaflex is an Equal Opportunity Employer. Employment decisions are made based on merit, qualifications, and business needs, without regard to race, color, religion, gender, national origin, veteran status, disability, age, sexual orientation, gender identity, or any other protected characteristic.
All applicants must meet ITAR requirements. To qualify, you must be a U.S. citizen, lawful permanent resident, refugee, or asylee, or be eligible to obtain the necessary export authorizations from the U.S. Department of State.
For accommodations during the recruitment process, please contact [email protected].
Apply Now
At arenaflex we believe that a world where everyone can access reliable, high‑speed internet is the foundation for a brighter, more inclusive future. Our cutting‑edge satellite constellation delivers low‑latency broadband to even the most remote corners of the planet, turning the dream of universal connectivity into reality. As a rapidly growing leader in space‑based communications, arenaflex is looking for passionate, problem‑solving professionals to join our mission‑driven team and help millions of customers stay connected, informed, and empowered.
Why This Role Matters
Our customers rely on arenaflex’s satellite internet to work, study, and stay close to loved ones from locations where traditional broadband simply can’t reach. As a Bilingual Portuguese Customer Support Associate, you will be the trusted voice that guides them through technical challenges, answers their questions, and ensures a seamless experience with our service. You’ll be part of an early‑stage, high‑impact support team that sets the standards for excellence and helps shape arenaflex’s customer‑centric culture.
Key Responsibilities
Triage and Resolve Issues Across Channels: Respond to customer inquiries via chat, email, phone, and social media. Quickly diagnose problems, provide clear solutions, and follow up to confirm satisfaction.
Technical Advocacy: Leverage your knowledge of hardware (modems, routers, satellite dishes), software (customer portals, mobile apps), and networking concepts to guide customers through setup, troubleshooting, and optimization.
Data‑Driven Insight Generation: Collect quantitative metrics (ticket volume, resolution time) and qualitative feedback (customer sentiments) to identify trends, gaps, and opportunities for process improvement.
Cross‑Functional Collaboration: Partner with engineering, product, operations, and training teams to develop robust troubleshooting workflows, document root‑cause analyses, and feed real‑world findings back into product roadmaps.
Knowledge‑Base Management: Author, edit, and curate internal and public help‑center articles, ensuring content is accurate, up‑to‑date, and easy to understand for both technical and non‑technical audiences.
Customer Voice Champion: Represent the customer perspective in internal meetings, translating user needs into actionable business language that drives product enhancements.
Shift Flexibility: Work one of the designated 10‑hour shift schedules (Alpha, Delta, or Echo), including nights, weekends, and holidays, to provide 24/7 coverage for our global user base.
Essential Qualifications
High school diploma or equivalent (GED) required; additional education is a plus.
Minimum of 1 + year experience in a front‑line customer support or technical help‑desk role.
Fluency in both English and Portuguese (spoken and written), with the ability to convey complex technical concepts in clear, friendly language.
Proven track record of rapid problem resolution, demonstrating persistence, ownership, and a customer‑first mindset.
Preferred Skills and Experience
Advanced Problem‑Solving: Ability to investigate beyond obvious answers, conduct root‑cause analysis, and devise creative, lasting fixes.
Exceptional Communication: Strong written and verbal skills; comfortable presenting solutions to customers and internal stakeholders alike.
Empathy & Resilience: Skilled at active listening, managing difficult conversations, and maintaining a positive attitude under pressure.
Attention to Detail & Time Management: Consistently delivers accurate, high‑quality work while meeting SLAs and handling multiple tickets simultaneously.
Technical Aptitude: Familiarity with networking fundamentals (IP addressing, DNS, Wi‑Fi), hardware troubleshooting, and basic software troubleshooting.
Experience in training, learning & development, analytics, service design, vendor management, or content management.
Background in fast‑paced, high‑growth environments such as start‑ups, consulting firms, or tech companies.
Willingness to work flexible schedules, including night shifts, weekends, and holiday periods.
Comfort with using ticketing platforms (e.g., Zendesk, ServiceNow), CRM systems, and collaborative tools like Slack or Microsoft Teams.
Additional Requirements
Availability to work scheduled shifts, including holidays and overtime when needed.
Position is on‑site at arenaflex’s headquarters in Hawthorne, CA; relocation assistance may be provided for qualified candidates.
Successful completion of a one‑week intensive classroom training program (Monday‑Friday, 9 am‑5:30 pm) prior to shift assignment.
Compliance with ITAR regulations – candidates must be U.S. citizens, green‑card holders, refugees, asylees, or otherwise eligible for required export authorizations.
Shift Options (10 Hours per Day)
Shift Alpha: Sunday – Monday, 10:00 PM – 8:30 AM PST
Shift Delta: Friday – Monday, 6:00 AM – 4:30 PM PST
Shift Echo: Friday – Monday, 1:30 PM – 12:00 AM PST
Compensation & Benefits
Pay Structure
Level 1: $24.00 / hour
Level 2: $25.00 / hour
Level 3: $27.00 / hour
Base pay is determined by experience, technical skill set, and demonstrated performance. In addition to hourly wages, arenaflex offers a comprehensive total rewards package that includes:
Equity & Incentives: Eligibility for long‑term stock awards, options, and discretionary bonuses tied to individual and company performance.
Health & Wellness: Medical, dental, and vision coverage with low employee contributions.
Retirement Savings: 401(k) plan with company matching contributions.
Insurance Protection: Short‑ and long‑term disability, life insurance, and accidental death coverage.
Paid Time Off: Up to three weeks of vacation annually, plus 10+ paid holidays, and parental leave benefits.
Professional Development: Access to training programs, certifications, and tuition reimbursement for relevant coursework.
Employee Perks: Discounted satellite hardware, employee‑stock purchase plan, on‑site wellness facilities, catered meals, and commuter benefits.
Culture & Work Environment at arenaflex
Working at arenaflex means joining a vibrant, mission‑driven community where curiosity, collaboration, and bold thinking are celebrated. Our values are built around:
Innovation: We encourage experimentation and empower employees to challenge the status quo.
Customer Obsession: Every decision is filtered through the lens of how it improves the user experience.
Inclusivity: A diverse workforce where every voice is heard, and individuals feel a sense of belonging.
Accountability: Clear goals, transparent metrics, and a culture of ownership inspire high performance.
Growth Mindset: Continuous learning is supported through mentorship, knowledge‑sharing sessions, and career‑path planning.
Our support team operates like a close‑knit unit, with regular stand‑ups, cross‑team hackathons, and “customer story” showcases that highlight your impact on real people around the globe.
Career Advancement Opportunities
Starting as a Customer Support Associate opens multiple pathways within arenaflex:
Specialization into advanced technical support or network engineering roles.
Transition to Quality Assurance, Process Improvement, or Training and Enablement positions.
Leadership tracks such as Team Lead, Support Manager, or Operations Director.
Cross‑functional moves into Product Management, Marketing, or Sales Enablement, leveraging your deep customer insights.
Our transparent promotion framework includes regular performance reviews, skill‑gap assessments, and individualized development plans to ensure you achieve your professional aspirations.
How to Apply
If you are ready to bring your bilingual expertise, technical curiosity, and relentless customer focus to a pioneering company shaping the future of global connectivity, we want to hear from you. Click the link below to submit your application, attach your resume, and share a brief cover letter outlining why you’re the perfect fit for arenaflex’s Customer Support team.
Apply Now – Join the arenaflex Mission
Equal Opportunity & Legal Compliance
arenaflex is an Equal Opportunity Employer. Employment decisions are made based on merit, qualifications, and business needs, without regard to race, color, religion, gender, national origin, veteran status, disability, age, sexual orientation, gender identity, or any other protected characteristic.
All applicants must meet ITAR requirements. To qualify, you must be a U.S. citizen, lawful permanent resident, refugee, or asylee, or be eligible to obtain the necessary export authorizations from the U.S. Department of State.
For accommodations during the recruitment process, please contact [email protected].
Apply Now