Customer Support Advisor – Bilingual English/Spanish
Job Description:
• Provide assistance and respond to inquiries from US-based business customers through phone (inbound and outbound), offering technical support and education for the app.
• Handle email inquiries and effectively multi-task to manage a large volume of calls.
• Resolve issues on the first contact, manage inquiries and data through internal systems, and maintain accurate records of all interactions and concerns via our CRM (Salesforce).
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Report critical issues to the technical support team and provide timely, valuable feedback to the company regarding service, bug, or provider concerns.
• Continuously improve your understanding of the app and enhance your customer service skills.
• Work respectfully with peers, other teams, and departments, maintaining a positive attitude at all times.
Requirements:
• Customer service and/or technical support experience, preferably with technology/SaaS companies
• Fluency in English and Spanish.
• A proven ability to manage high-volume customer interactions (calls and emails) while maintaining quality and composure.
• Strong technical aptitude and ability to adapt quickly and handle challenging situations as they arise.
• A "People First" mindset, with clear empathy and a professional communication style.
• Strong knowledge of Windows, iOS, Android, web browsers, and GSuite.
• Ability to combine technical “know how” with exceptional soft skills including but not limited to strong empathy, patience, communication and listening skills.
• Comfortable working under time pressure.
Benefits:
• Remote work with $50/month home phone/internet reimbursement.
• Comprehensive health, dental, and vision coverage with UHC.
• Company paid STD and LTD, and Basic Life Insurance at 1x salary.
• FSA/HSA's available - Booksy contributes $1,000/$2,000 to the HSA for employee/employee plus.
• Accident/Hospital/Critical Illness voluntary plans available.
• 401k - 50% match up to 8% of contributions paid annually/ 3-year vesting period.
• PTO - Exempt employees - unlimited with manager approval. Non-exempt employees - 160 hours/year (does not roll over).
• 12 Holidays observed.
• Parental Leave - 12 weeks of paid leave.
• EAP (Employee Assistance Program).
• Voluntary Pet Insurance through Fetch.
• Financial wellness tools through SoFi and Ladder.
• Discounts via Perkspot.
• Booksy benefit $50 per month to use on services in our app.
Apply Now
Apply Now
• Provide assistance and respond to inquiries from US-based business customers through phone (inbound and outbound), offering technical support and education for the app.
• Handle email inquiries and effectively multi-task to manage a large volume of calls.
• Resolve issues on the first contact, manage inquiries and data through internal systems, and maintain accurate records of all interactions and concerns via our CRM (Salesforce).
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Report critical issues to the technical support team and provide timely, valuable feedback to the company regarding service, bug, or provider concerns.
• Continuously improve your understanding of the app and enhance your customer service skills.
• Work respectfully with peers, other teams, and departments, maintaining a positive attitude at all times.
Requirements:
• Customer service and/or technical support experience, preferably with technology/SaaS companies
• Fluency in English and Spanish.
• A proven ability to manage high-volume customer interactions (calls and emails) while maintaining quality and composure.
• Strong technical aptitude and ability to adapt quickly and handle challenging situations as they arise.
• A "People First" mindset, with clear empathy and a professional communication style.
• Strong knowledge of Windows, iOS, Android, web browsers, and GSuite.
• Ability to combine technical “know how” with exceptional soft skills including but not limited to strong empathy, patience, communication and listening skills.
• Comfortable working under time pressure.
Benefits:
• Remote work with $50/month home phone/internet reimbursement.
• Comprehensive health, dental, and vision coverage with UHC.
• Company paid STD and LTD, and Basic Life Insurance at 1x salary.
• FSA/HSA's available - Booksy contributes $1,000/$2,000 to the HSA for employee/employee plus.
• Accident/Hospital/Critical Illness voluntary plans available.
• 401k - 50% match up to 8% of contributions paid annually/ 3-year vesting period.
• PTO - Exempt employees - unlimited with manager approval. Non-exempt employees - 160 hours/year (does not roll over).
• 12 Holidays observed.
• Parental Leave - 12 weeks of paid leave.
• EAP (Employee Assistance Program).
• Voluntary Pet Insurance through Fetch.
• Financial wellness tools through SoFi and Ladder.
• Discounts via Perkspot.
• Booksy benefit $50 per month to use on services in our app.
Apply Now
Apply Now