Customer Success Specialist - Vancouver

Zen Educate is a technology company that matches schools with temporary educator staff. They are seeking a Customer Success Specialist to build relationships with schools and support educators in finding meaningful work.ResponsibilitiesBuild and manage relationships with schools and districtsHelp schools find the right educators quickly and efficientlyIdentify opportunities to grow partnerships and introduce new servicesAct as a reliable, responsive point of contact for school stakeholdersShare feedback and insights with internal teams to improve our productHelp newly onboarded educators find their first roles quicklyCheck in regularly with educators to ensure they’re happy and supportedTroubleshoot challenges and find solutions when issues ariseCoach educators and guide them through training to improve performanceBalance relationship-building with fast-paced problem solvingWork across both schools and educators to make great matches happenTake ownership of your portfolio and grow it over timeSkillsYou're eager to learn and open to feedbackYou're resilient and don't get discouraged by challengesYou take initiative and aren't afraid to figure things outYou care about people and enjoy helping others succeedYou're positive, collaborative, and a great teammateStrong communication and interpersonal skillsOrganized and able to manage multiple prioritiesInterest in education or social impact is a big plusAny experience in sales, customer service, education, or recruitment is helpful — but not requiredBenefitsCompetitive salary + commission (OTE)18 days PTO (15 flexible + 3 for Christmas closure)Health insuranceQuarterly social eventsA supportive, tight-knit teamMeaningful work you can be proud ofCompany OverviewZen Educate is an online platform to connect supply teachers with openings in schools. It was founded in 2017, and is headquartered in London, England, GBR, with a workforce of 201-500 employees. Its website is http://www.zeneducate.com.



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