Customer Success Specialist (School- Southeast region)
The Customer Success Specialist (CSS) is a customer-facing, high-touch relationship partner responsible for ensuring the accuracy, health, and day-to-day performance of school uniform programs. Operating within a Pod alongside the Business Development Executive (new business) and Account Growth Manager (growth & retention), the Customer Success Specialist plays a dual role:
Supports the Account Growth Manager (AGM) on mid- and large-tier accounts, managing day-to-day communication, program updates, product questions, and operational coordination.
Owns a defined portfolio of small schools, serving as their primary relationship and operational support partner.
This role elevates the current Sales Ops function into a proactive, externally engaged team committed to strengthening school satisfaction, improving admin and parent experience, supporting exclusive program conversions, and protecting revenue across the Pod. The CSS does not complete internal operational tasks (logos, guides, site builds); these are owned by the centralized SOC team. The CSS ensures accuracy and communication but is not the executor.
Operational Support & Partnership
Partner closely with the AGM to manage daily interactions for mid- and large-tier school programs
Handle program updates, product questions, uniform guide revisions, site updates, and ongoing documentation
Track order activity, inventory risks, parent feedback, and seasonal patterns; surface insights to the AGM
Support AGM-led planning for renewals, exclusive conversions, and business reviews
Small-School Portfolio Ownership
Serve as the primary relationship owner for a designated portfolio of small schools within the Pod
Manage all operational and program support needs
Conduct proactive outreach to small schools during key seasonal windows to ensure smooth admin and parent experiences
Identify early signs of risk or opportunity and escalate to the AGM as appropriate
Program Health & Customer Communication
Ensure program accuracy across all assigned schools: product lists, logos, pricing, guides, site navigation, and promotional messaging
Communicate proactively with school liaisons regarding timelines, inventory updates, seasonal readiness, and service alerts
Support onboarding of new wins following BDE → AGM/CSS handoff
Maintain clean, timely documentation in Salesforce and internal systems
Cross-Functional Coordination
Act as a customer advocate, coordinating with Merchandising, Planning, Omni/Marketing, DC Operations, and SOC teams
Ensure that sample requests, logo submissions, and build tasks are accurate, complete, and submitted by the appropriate owner (BDE/AGM/CSS), then partner with SOC through completion
Physical Requirements
Ability to sit for long periods of time.
Ability to lift up to 30 lbs.
Ability to travel 10+ days per year based on school visits and regional events.
Live within the Southeast (FL, MS, GA, AL)
Education & Experience Requirements
High school diploma or equivalent required; technical training or certification preferred.
3–6 years of relevant experience in the field.
Demonstrates consistent performance and growing expertise in specialized tasks.
Apply Now
Supports the Account Growth Manager (AGM) on mid- and large-tier accounts, managing day-to-day communication, program updates, product questions, and operational coordination.
Owns a defined portfolio of small schools, serving as their primary relationship and operational support partner.
This role elevates the current Sales Ops function into a proactive, externally engaged team committed to strengthening school satisfaction, improving admin and parent experience, supporting exclusive program conversions, and protecting revenue across the Pod. The CSS does not complete internal operational tasks (logos, guides, site builds); these are owned by the centralized SOC team. The CSS ensures accuracy and communication but is not the executor.
Operational Support & Partnership
Partner closely with the AGM to manage daily interactions for mid- and large-tier school programs
Handle program updates, product questions, uniform guide revisions, site updates, and ongoing documentation
Track order activity, inventory risks, parent feedback, and seasonal patterns; surface insights to the AGM
Support AGM-led planning for renewals, exclusive conversions, and business reviews
Small-School Portfolio Ownership
Serve as the primary relationship owner for a designated portfolio of small schools within the Pod
Manage all operational and program support needs
Conduct proactive outreach to small schools during key seasonal windows to ensure smooth admin and parent experiences
Identify early signs of risk or opportunity and escalate to the AGM as appropriate
Program Health & Customer Communication
Ensure program accuracy across all assigned schools: product lists, logos, pricing, guides, site navigation, and promotional messaging
Communicate proactively with school liaisons regarding timelines, inventory updates, seasonal readiness, and service alerts
Support onboarding of new wins following BDE → AGM/CSS handoff
Maintain clean, timely documentation in Salesforce and internal systems
Cross-Functional Coordination
Act as a customer advocate, coordinating with Merchandising, Planning, Omni/Marketing, DC Operations, and SOC teams
Ensure that sample requests, logo submissions, and build tasks are accurate, complete, and submitted by the appropriate owner (BDE/AGM/CSS), then partner with SOC through completion
Physical Requirements
Ability to sit for long periods of time.
Ability to lift up to 30 lbs.
Ability to travel 10+ days per year based on school visits and regional events.
Live within the Southeast (FL, MS, GA, AL)
Education & Experience Requirements
High school diploma or equivalent required; technical training or certification preferred.
3–6 years of relevant experience in the field.
Demonstrates consistent performance and growing expertise in specialized tasks.
Apply Now