Customer Success (Sales and Customer Service)

ThreadBeast is focused on enhancing customer retention, and they are seeking a Customer Success Specialist to engage directly with members. The role involves conducting calls to gather feedback, addressing concerns, and utilizing sales techniques to maximize customer satisfaction and retention. Responsibilities Conduct 75+ inbound and outbound calls daily to gather customer feedback, address concerns, and retain memberships Identify customer pain points and skillfully highlight ThreadBeast’s value proposition to prevent cancellations Use proven sales techniques, including objection handling, upselling, and consultative selling, to drive retention Resolve customer issues efficiently through phone calls and support tickets Maintain up-to-date knowledge of ThreadBeast’s products, pricing, and industry trends to enhance customer interactions Act as a feedback loop, sharing key customer insights and retention trends in team meetings Collaborate with leadership to refine retention strategies and product offerings based on customer feedback Skills 1+ years of experience in sales, customer retention, or customer support (subscription-based experience is a plus) Proven success in a high-volume call environment, demonstrating strong objection-handling skills Proficiency in MS Office and Google Suite (especially Google Sheets) Excellent written and verbal communication skills with the ability to engage and persuade customers A team player with a proactive, problem-solving mindset Ability to adapt and thrive in a fast-paced, dynamic environment Must be able to pass a criminal background check Company Overview Threadbeast is an e-commerce platform for buying multibrand fashion apparel for men and women. It was founded in 2015, and is headquartered in Los Angeles, California, USA, with a workforce of 51-200 employees. Its website is