Customer Success Rep I

4over is committed to building a diverse and inclusive workplace, and they are seeking a Customer Success Representative (CSR) to deliver exceptional support and solutions. This role focuses on building strong customer relationships by actively listening, understanding individual needs, and implementing effective solutions.ResponsibilitiesEducate and assist customer base on company website, products, and servicesResolve customer concerns in a quality-oriented way to produce a positive outcome either via telephone, through virtual chat, or a combination of the twoProvide customer feedback to department for new product and resource developmentAccurately notate and record each customer interaction to ensure all accounts are updatedBe a knowledgeable point of contact for both new and existing customersHandle complex requests with patience, professionalism, and empathyReview and resolve situations in a timely manner by identifying customer concernsDemonstrate a sense of urgency and dedication to exceed customer expectations and earn customer loyalty through accuracy, efficiency, courtesy, and knowledgeListen actively and intently to gain a full understanding of the call; acknowledge key points and ask appropriate questions; interpret verbal cues to identify underlying concerns and motivationsComplete and process all required tasksRegularly perform general housekeeping duties in your work area(s)Adhere to all safety policies and protocols and maintain a safe working environmentAttend all department/company meetingsOther duties as assignedSkillsHigh School Diploma or equivalent (GED) – requiredPrevious experience in customer service rolesDemonstrated history of stable employmentBilingual in English and Spanish is highly desirableExperience in printing or wide format production – preferredBenefitsMedical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care4over pays 100% of the employee’s premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000Coverage will be effective on the 1st of the month following 1 month of continuous regular full-time employment401(k) Retirement PlanNew employees are eligible to enroll the first of the month, following 1 month of employmentSemi-annual open enrollment (January 1st and July 1st)Discretionary employer match; typically, 50% of employee deferrals up to 6% of compensationImmediate Vesting9 Paid HolidaysAccumulating PTO to be used after 90-days of continuous and active full-time serviceCompany OverviewAs industry leaders in print order fulfillment for print resellers​ and industry professionals, 4over has established itself with a tradition of quality, consistency and excellence. It was founded in 2000, and is headquartered in Glendale, California, USA, with a workforce of 501-1000 employees. Its website is http://4over.com.



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