Customer Success & Onboarding/Migrations Specialist (Germany)

About MomenceMomence is a cutting-edge booking and business management platform for experience-based businesses, serving yoga and pilates studios, gyms, dance schools, salons and spas, golf facilities, swim schools, and more. We empower thousands of businesses with scheduling, payments, communications, and automation tools. Backed by Y Combinator (Summer 2020), we’re growing fast—and expanding our reach across Europe.About the roleAs we continue to scale across Europe, we’re looking for a hybrid Customer Success & Onboarding/Migrations Specialist to join our team and support our German-speaking customers. This role blends onboarding and migrations responsibilities with customer success and expansion work — making it a key part of ensuring a smooth transition to Momence and long-term customer growth.You’ll guide new customers through the onboarding process, support their data migration, and, over time, build relationships to help them adopt more features and drive value. You’ll also identify upsell opportunities and support our efforts to grow and retain revenue across the German market.What you’ll doOnboarding & MigrationGuide new customers in Germany through onboarding and platform setupCoordinate smooth and accurate data migrations from previous platformsConduct training sessions in German, helping business owners feel confident using MomenceWork closely with technical and support teams to resolve onboarding/migration issuesProvide exceptional, localized customer support throughout the onboarding processCustomer Success & ExpansionBuild strong relationships with customers after onboarding and maintain regular touchpointsIdentify and nurture expansion opportunities (upsells, paid feature adoption)Lead product education conversations and help customers maximize Momence's toolsConduct proactive outreach to ensure engagement and reduce churn riskShare customer feedback to inform Product and Marketing decisionsAbout youYou’re a trusted advisor, fluent in German and English, who can support small business owners through both onboarding and long-term platform adoption. You’re proactive, organized, tech-savvy, and passionate about empowering customers. You’re excited to wear multiple hats and help shape our expansion in Germany.What you should haveFluency in German and English (written & verbal)2+ years experience in onboarding, customer success, implementation, or migrationsStrong client-facing communication and relationship-building skillsAbility to manage multiple projects and timelines across time zonesExperience with data migration, spreadsheets (Excel/Google Sheets), and CRMsComfort handling challenging customer conversations and objectionsSelf-motivated and comfortable working independently in a remote startupWe’ll be particularly excited if you also haveExperience working in B2B SaaS, especially with fitness, wellness, or class-based businessesPrevious experience in sales, expansion, or upsell conversationsFamiliarity with German business and data privacy practices (e.g., GDPR)Knowledge of other European languagesWhat we offerA key role in our European expansion100% remote workFlexible vacation policyA supportive, globally distributed teamA culture that values autonomy, growth, and resultsAt Momence, we celebrate diversity and strive to create an inclusive environment where there is respect, regardless of your background or identity. We are committed to being an equal opportunity employer.Originally posted on Himalayas

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