Customer Success Manager - Travel Management Software
Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the worlds leading business travel marketplace We are proud to be an equal opportunity employer, we embrace the richness of diversity, showing up authentically to create a positive impact and there is an exciting road ahead of us at a time where travel needs real, impactful change. Were hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product.
Requirements
Make an Impact
This role is to strengthen Serko's relationship with our partners and customers, by serving them as a trusted advisor, maximizing the value of Zeno by helping them to achieve their business goals. Support customer onboarding and increase customer satisfaction through optimisation of database configuration.
What you'll be doing
Facilitate feature rollouts and increase product adoption amongst partners and customers within your portfolio.
Deliver initiatives to help customers achieve business goals, monitor progress and provide updates along the way.
Help customers to become more self-sufficient by identifying shortfalls in partner & customer knowledge of Zeno and executing plans to remediate the knowledge gap.
Complete configuration of our software where appropriate and ensure accuracy of configuration and product readiness before handover to customers.
Conduct database/configuration reviews of agreed partners/customers, at an agreed cadence, producing plans and recommendations about the configuration to improve configuration health, reduce configuration overheads, and ultimately improve the customer experience.
Develop and maintain strong positive relationships with your counterparts.
What you'll bring to the team
Experience in configuring Online Booking Tools (Serko Online / Zeno an advantage)
Knowledge of GDS and the corporate travel industry
Experience of TMC operations
Clear and confident communication in verbal, written and presenting
Strong focus on delivering optimal customer experience
Critical thinking, problem-solving and analytical skills
Committed to continuous improvement with a willingness to take ownership
Benefits
At Serko we aim to create a place where people can come and do their best work. Offering competitive benefits that support you as an individual.
Some of the benefits we offer at Serko are:
A competitive base salary and discretionary incentive plan based on individual and company performance
Focus on development: Access to a learning & development platform, committed budget and opportunity for you to own your own career pathways.
Apply:
Hit the apply button now, or explore more about what its like to work at Serko and all our global opportunities at www.serko.com/careers.
Apply Now
Requirements
Make an Impact
This role is to strengthen Serko's relationship with our partners and customers, by serving them as a trusted advisor, maximizing the value of Zeno by helping them to achieve their business goals. Support customer onboarding and increase customer satisfaction through optimisation of database configuration.
What you'll be doing
Facilitate feature rollouts and increase product adoption amongst partners and customers within your portfolio.
Deliver initiatives to help customers achieve business goals, monitor progress and provide updates along the way.
Help customers to become more self-sufficient by identifying shortfalls in partner & customer knowledge of Zeno and executing plans to remediate the knowledge gap.
Complete configuration of our software where appropriate and ensure accuracy of configuration and product readiness before handover to customers.
Conduct database/configuration reviews of agreed partners/customers, at an agreed cadence, producing plans and recommendations about the configuration to improve configuration health, reduce configuration overheads, and ultimately improve the customer experience.
Develop and maintain strong positive relationships with your counterparts.
What you'll bring to the team
Experience in configuring Online Booking Tools (Serko Online / Zeno an advantage)
Knowledge of GDS and the corporate travel industry
Experience of TMC operations
Clear and confident communication in verbal, written and presenting
Strong focus on delivering optimal customer experience
Critical thinking, problem-solving and analytical skills
Committed to continuous improvement with a willingness to take ownership
Benefits
At Serko we aim to create a place where people can come and do their best work. Offering competitive benefits that support you as an individual.
Some of the benefits we offer at Serko are:
A competitive base salary and discretionary incentive plan based on individual and company performance
Focus on development: Access to a learning & development platform, committed budget and opportunity for you to own your own career pathways.
Apply:
Hit the apply button now, or explore more about what its like to work at Serko and all our global opportunities at www.serko.com/careers.
Apply Now