Customer Success Manager – SellSide, MVPD, CTV, SSP, Measurement
Job Description:
• Manage existing customer relationships by guiding successful execution of data services and advertising campaigns.
• Be the day‑to‑day lead for client projects, ensuring seamless coordination and delivery across our teams.
• Educate clients and prospects on data assets, audience strategies, and industry best practices; provide ongoing consultation to uncover challenges and recommend solutions.
• Communicate with clients, including weekly status calls and occasional travel (primarily to NYC).
• Develop solutions aligned with clients' advertising goals and identify opportunities to expand partnerships.
• Oversee sales revenue targets in partnership with the Account Executive.
• Collaborate on account planning to identify new data‑driven sales opportunities.
• Complete standard contracts, renewals, and service agreements.
• Provide regular updates on projects to Sales Leadership.
• Partner with the Service Delivery team to scope project requirements and delivery methods.
• Work with Pricing to determine project costs and obtain quotes.
• Collaborate with our teams—including Operations, Legal, Compliance, and Finance—to ensure smooth execution.
• Stay informed on industry trends by engaging with newsletters, trade publications, and other sources.
• Build relationships across all clients, prospects, and internal departments.
Requirements:
• Bachelor's degree (or equivalent experience).
• An interest in ad tech or digital marketing.
• Experience using customer service skills to develop client relationships.
• Experience organizing and prioritizing your own tasks - The ability to manage a large portfolio of fast-moving projects.
• Experience analyzing data and presenting industry-specific insights.
• Expertise in the Microsoft Office products, including Excel (can maintain complex spreadsheets), PowerPoint.
• Ability to travel up to ~20% (if located outside NYC).
Benefits:
• Great compensation package and incentive plan.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment, ability to work remote, hybrid or in-office.
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.
Apply Now
Apply Now
• Manage existing customer relationships by guiding successful execution of data services and advertising campaigns.
• Be the day‑to‑day lead for client projects, ensuring seamless coordination and delivery across our teams.
• Educate clients and prospects on data assets, audience strategies, and industry best practices; provide ongoing consultation to uncover challenges and recommend solutions.
• Communicate with clients, including weekly status calls and occasional travel (primarily to NYC).
• Develop solutions aligned with clients' advertising goals and identify opportunities to expand partnerships.
• Oversee sales revenue targets in partnership with the Account Executive.
• Collaborate on account planning to identify new data‑driven sales opportunities.
• Complete standard contracts, renewals, and service agreements.
• Provide regular updates on projects to Sales Leadership.
• Partner with the Service Delivery team to scope project requirements and delivery methods.
• Work with Pricing to determine project costs and obtain quotes.
• Collaborate with our teams—including Operations, Legal, Compliance, and Finance—to ensure smooth execution.
• Stay informed on industry trends by engaging with newsletters, trade publications, and other sources.
• Build relationships across all clients, prospects, and internal departments.
Requirements:
• Bachelor's degree (or equivalent experience).
• An interest in ad tech or digital marketing.
• Experience using customer service skills to develop client relationships.
• Experience organizing and prioritizing your own tasks - The ability to manage a large portfolio of fast-moving projects.
• Experience analyzing data and presenting industry-specific insights.
• Expertise in the Microsoft Office products, including Excel (can maintain complex spreadsheets), PowerPoint.
• Ability to travel up to ~20% (if located outside NYC).
Benefits:
• Great compensation package and incentive plan.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment, ability to work remote, hybrid or in-office.
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.
Apply Now
Apply Now