Customer Success Manager – SaaS / Healthcare Technology

(Remote – CA, CO, GA, TX, FL or WA only) Do you… • Have a knack for delivering results that make clients feel valued and confident in the quality of their experience? • Thrive in a fast-paced environment where curveballs, shifting priorities, and high-pressure situations are the norm? • Take initiative, think on your feet, and solve problems—without waiting for a playbook? If so, you might be the Customer Success Manager we’re looking for. We want someone who sees the big picture yet sweats the details—proactive, self-starting, and ready to build processes and relationships that last. You’ll juggle multiple priorities with a “bring it on” mentality, always aiming to solve problems and make customers happy. About Us Vital Interaction is a rapidly growing healthcare IT company, transitioning from a bootstrapped startup to a major market player. With offices in Austin, Texas, and Antigua, Guatemala, we pride ourselves on strong team spirit, a collaborative approach, and delivering top-tier service to our valued customers. Our culture of continuous learning and personal growth empowers every team member to thrive both professionally and personally. Location Requirement This is a remote role; however, due to employment and payroll requirements, we are only hiring candidates residing in California, Colorado, Georgia, Texas, Florida, or Washington. About the Role As a Customer Success Manager (CSM), you’ll manage and nurture relationships with high-value customers, drive their success, and ensure they receive maximum value from our solutions. You’ll blend strategic thinking, deep product knowledge, and exceptional communication skills to address complex needs and contribute to the growth of our customer success department. Key Responsibilities • Customer Relationship Management: Build and maintain strong, long-term relationships with key stakeholders, including executives. • Strategic Planning: Develop and implement success plans aligned with customer business goals. • Onboarding & Training: Oversee onboarding for new customers, ensuring smooth adoption of our products. • Advocacy & Growth: Champion customer needs internally to drive product improvements. • Issue Resolution: Collaborate cross-functionally to resolve customer challenges quickly and effectively. • Data Analysis: Monitor customer health, identify opportunities, and measure success using metrics. • Mentorship: Share best practices and support the growth of junior CSMs. • Project Management: Lead key customer projects to on-time, successful completion. • Upselling & Renewals: Identify opportunities, negotiate terms, and ensure mutual satisfaction. • Change Management: Help customers navigate product changes with minimal disruption. Qualifications • 5+ years in customer success, account management, or a related field • 3+ years in a senior or lead role Skills & Attributes • Exceptional interpersonal and communication skills with executives and stakeholders • Strong problem-solving abilities and experience resolving complex issues • Proficiency in data analysis to drive decision-making • Proven project management experience with cross-functional teams • Comfortable explaining technical concepts to non-technical audiences • Highly independent, proactive, and detail-oriented • Skilled at managing multiple priorities simultaneously Benefits & Perks • Comprehensive medical, dental, and vision coverage • Life insurance and short-term disability • 401(k) savings plan • Generous PTO, including company-paid holidays and flexible PTO Our Culture We foster continuous learning, personal growth, and empowerment, ensuring every team member thrives both professionally and personally. While we are remote-friendly, we also value in-person connection in our Austin HQ, with team lunches, walking meetings, happy hours, and collaborative workspaces. More About Us Founded in 2010, Vital Interaction is dedicated to transforming healthcare. Backed by leading investors in Austin and Silicon Valley, we promote cutting-edge technology that impacts patient care. Our Automated Patient Intelligence Platform combines healthcare data, business intelligence, and workflow automation to help practices increase revenue, productivity, and patient satisfaction. This is a remote position. Apply tot his job