Customer Success Manager – Public Sector – Strategic Client Partnership & Onboarding Specialist at arenaflex
```html
About arenaflex – Pioneering the Future of WorkTech
Founded in 2018, arenaflex has rapidly become a transformative force in the employee‑benefits landscape. By digitising the entire lifecycle of workplace perks through a sleek, intuitive mobile application, we have turned a traditionally cumbersome process into a seamless, modern experience for both employees and decision‑makers.
Our ambition goes far beyond a single product. arenaflex is on a mission to become the undisputed leader in WorkTech, delivering a full suite of solutions that cover every facet of work‑life management—from benefits administration to wellbeing programs, from compliance tools to data‑driven insights. We achieve this through relentless technological innovation, meticulous design, and a deep‑rooted commitment to corporate social responsibility (CSR) that drives positive change for workers, organisations, and the planet.
With a global footprint that includes thriving markets in Europe, the Americas, and a growing presence in Brazil, arenaflex already serves millions of users and thousands of enterprises. Our team of more than 1,000 passionate professionals works together to shape a future where work is not just a task, but a source of fulfillment and growth.
If you are ready to join a forward‑thinking, purpose‑driven organisation that values creativity, impact, and personal development, read on.
Role Overview – Elevating Public‑Sector Partnerships
As a Customer Success Manager – Public Sector at arenaflex, you will be the trusted advisor for our government‑related clients, guiding them through the onboarding journey, ensuring the successful adoption of our CSE (Comité Social et Économique) solution, and driving long‑term satisfaction and value.
This is a highly visible, strategic position that sits at the intersection of sales, product, and support. You will work hand‑in‑hand with the Public‑Sector Sales team, product innovators, and senior leadership to shape the future of public‑sector benefits management.
Key Responsibilities
Premium Client Advisory: Provide proactive, high‑touch support to public‑sector organisations throughout the entire customer lifecycle, from pre‑sale to post‑implementation.
Cross‑Functional Collaboration: Partner closely with Public‑Sector Sales, Product, and Innovation teams to deliver tailored solutions, capture feedback, and influence product roadmaps.
Onboarding Excellence: Own the end‑to‑end onboarding process for CSE clients, ensuring smooth configuration, training, and go‑live success.
Continuous Improvement: Identify and champion process enhancements within the Customer Success and Onboarding teams, contributing to scalable best‑practice frameworks.
Insight‑Driven Advocacy: Analyse onboarding metrics, satisfaction scores, and usage data to anticipate client needs and recommend strategic actions.
Digital Fluency: Leverage CRM platforms (e.g., Salesforce), back‑office tools, and communication suites to track interactions, resolve issues, and maintain a single source of truth for client health.
Thought Leadership: Conduct workshops, webinars, and training sessions that empower public‑sector customers to maximise the value of the arenaflex platform.
Product Feedback Loop: Translate client pain points into actionable product requirements, working directly with engineers and designers to ship new features.
Success Metrics & What to Expect in the First 6 Months
First 3 Months – Foundations
Complete onboarding for internal tools (Salesforce, Back‑Office, Admin Portal) and become comfortable navigating the arenaflex ecosystem.
Shadow senior Customer Success Managers on live onboarding projects to understand best practices and client expectations.
Independently manage a starter client onboarding, handling basic configurations such as account setup, user permissions, and initial training.
Resolve routine client inquiries (e.g., account parameter adjustments, navigation assistance) with confidence and professionalism.
Months 4‑6 – Autonomy & Impact
Take full ownership of complex onboarding engagements, including billing configurations, compliance nuances, and customised workflow designs.
Lead cross‑functional initiatives that align the product roadmap with emerging public‑sector requirements.
Build a reliable network of internal stakeholders (Product Managers, Sales Engineers, etc.) and become the go‑to liaison for product‑related escalations.
Deliver measurable improvements in client satisfaction scores (CSAT/NPS) and reduce time‑to‑value for new public‑sector accounts.
Essential Qualifications – What You Bring to the Table
Professional Experience: Minimum of 2 years of hands‑on experience working within the public sector, or a proven track record collaborating with governmental organisations on benefits or HR‑related initiatives.
Customer‑Centric Mindset: Demonstrated patience, responsiveness, and a relentless focus on delivering superior service.
Solution‑Oriented Approach: Ability to diagnose client challenges, craft tailored recommendations, and communicate them clearly to both technical and non‑technical audiences.
Communication Excellence: Strong written and oral communication skills in French (and preferably English), with the ability to produce polished documentation, presentations, and follow‑up emails.
Autonomy & Resilience: Self‑starter who can manage multiple priorities, stay organised under pressure, and bounce back from setbacks.
Team Player & Mentor: Comfortable collaborating across departments and passionate about sharing knowledge with peers and clients alike.
Pedagogical Flair: Natural knack for teaching and simplifying complex concepts for diverse stakeholder groups.
Preferred Skills & Competencies – Going the Extra Mile
Advanced proficiency with CRM platforms (Salesforce) and data‑visualisation tools (Tableau, Power BI).
Experience in SaaS onboarding, change management, or digital transformation projects within public‑sector contexts.
Familiarity with public‑sector procurement processes, tender documentation, and regulatory frameworks governing employee benefits.
Technical curiosity about low‑code platforms, API integrations, and emerging WorkTech trends.
Passion for sustainability, diversity, equity, and inclusion – aligning personal values with arenaflex’s CSR commitments.
Why Join arenaflex? – Benefits, Culture, and Growth
Compensation & Perks
Competitive base salary with performance‑based bonuses tied to client success metrics.
Comprehensive health insurance (medical, dental, vision) and mental‑wellness support.
Generous paid time off, plus additional holidays for cultural and community events.
Flexible working model – hybrid office/remote arrangements to suit your lifestyle.
Retirement savings plan with employer matching contributions.
Professional development budget for certifications, conferences, and online courses.
Employee‑stock‑option programme, giving you a share in arenaflex’s future growth.
Culture & Values
At arenaflex, we foster a vibrant, inclusive environment where curiosity is celebrated and every voice matters. Our core values—Innovation, Empathy, Transparency, and Impact—guide daily interactions and strategic decisions. Teams work collaboratively across borders, sharing knowledge through regular hackathons, “Lunch‑and‑Learn” sessions, and cross‑functional project groups.
Career Development
We invest heavily in your future. As a Customer Success Manager, you will have clear pathways to senior leadership roles such as Senior Customer Success Lead, Public‑Sector Portfolio Director, or Product Strategy Manager. Mentorship programmes pair you with seasoned executives, while internal mobility encourages you to explore adjacent functions (e.g., Product Management, Sales Operations, or Marketing).
The Hiring Process – Transparent & Candidate‑Friendly
Step 1 – Recruiter Screen (30 minutes): Conversation with Agathe, our Talent Acquisition Lead, to discuss motivations, background, and cultural fit.
Step 2 – Hiring Manager Interview (30‑45 minutes): Meet Simon, your future manager, for a deeper dive into role expectations and team dynamics.
Step 3 – Business Case Exercise (60 minutes): Collaborate with two fellow arenaflex colleagues—including Mélinda, Public‑Sector Sales Manager—to solve a realistic client scenario.
Step 4 – Senior Leadership Interview (30 minutes): Discuss strategic alignment with Kevin, your prospective N+2, and explore long‑term growth opportunities.
Ready to Make an Impact?
If you are excited about shaping the future of public‑sector employee benefits, thrive in a fast‑moving, technology‑driven environment, and share arenaflex’s commitment to sustainability and inclusive excellence, we want to hear from you.
Click the link below to submit your application and start a rewarding journey with arenaflex today!
Apply Now
```
Apply Now
About arenaflex – Pioneering the Future of WorkTech
Founded in 2018, arenaflex has rapidly become a transformative force in the employee‑benefits landscape. By digitising the entire lifecycle of workplace perks through a sleek, intuitive mobile application, we have turned a traditionally cumbersome process into a seamless, modern experience for both employees and decision‑makers.
Our ambition goes far beyond a single product. arenaflex is on a mission to become the undisputed leader in WorkTech, delivering a full suite of solutions that cover every facet of work‑life management—from benefits administration to wellbeing programs, from compliance tools to data‑driven insights. We achieve this through relentless technological innovation, meticulous design, and a deep‑rooted commitment to corporate social responsibility (CSR) that drives positive change for workers, organisations, and the planet.
With a global footprint that includes thriving markets in Europe, the Americas, and a growing presence in Brazil, arenaflex already serves millions of users and thousands of enterprises. Our team of more than 1,000 passionate professionals works together to shape a future where work is not just a task, but a source of fulfillment and growth.
If you are ready to join a forward‑thinking, purpose‑driven organisation that values creativity, impact, and personal development, read on.
Role Overview – Elevating Public‑Sector Partnerships
As a Customer Success Manager – Public Sector at arenaflex, you will be the trusted advisor for our government‑related clients, guiding them through the onboarding journey, ensuring the successful adoption of our CSE (Comité Social et Économique) solution, and driving long‑term satisfaction and value.
This is a highly visible, strategic position that sits at the intersection of sales, product, and support. You will work hand‑in‑hand with the Public‑Sector Sales team, product innovators, and senior leadership to shape the future of public‑sector benefits management.
Key Responsibilities
Premium Client Advisory: Provide proactive, high‑touch support to public‑sector organisations throughout the entire customer lifecycle, from pre‑sale to post‑implementation.
Cross‑Functional Collaboration: Partner closely with Public‑Sector Sales, Product, and Innovation teams to deliver tailored solutions, capture feedback, and influence product roadmaps.
Onboarding Excellence: Own the end‑to‑end onboarding process for CSE clients, ensuring smooth configuration, training, and go‑live success.
Continuous Improvement: Identify and champion process enhancements within the Customer Success and Onboarding teams, contributing to scalable best‑practice frameworks.
Insight‑Driven Advocacy: Analyse onboarding metrics, satisfaction scores, and usage data to anticipate client needs and recommend strategic actions.
Digital Fluency: Leverage CRM platforms (e.g., Salesforce), back‑office tools, and communication suites to track interactions, resolve issues, and maintain a single source of truth for client health.
Thought Leadership: Conduct workshops, webinars, and training sessions that empower public‑sector customers to maximise the value of the arenaflex platform.
Product Feedback Loop: Translate client pain points into actionable product requirements, working directly with engineers and designers to ship new features.
Success Metrics & What to Expect in the First 6 Months
First 3 Months – Foundations
Complete onboarding for internal tools (Salesforce, Back‑Office, Admin Portal) and become comfortable navigating the arenaflex ecosystem.
Shadow senior Customer Success Managers on live onboarding projects to understand best practices and client expectations.
Independently manage a starter client onboarding, handling basic configurations such as account setup, user permissions, and initial training.
Resolve routine client inquiries (e.g., account parameter adjustments, navigation assistance) with confidence and professionalism.
Months 4‑6 – Autonomy & Impact
Take full ownership of complex onboarding engagements, including billing configurations, compliance nuances, and customised workflow designs.
Lead cross‑functional initiatives that align the product roadmap with emerging public‑sector requirements.
Build a reliable network of internal stakeholders (Product Managers, Sales Engineers, etc.) and become the go‑to liaison for product‑related escalations.
Deliver measurable improvements in client satisfaction scores (CSAT/NPS) and reduce time‑to‑value for new public‑sector accounts.
Essential Qualifications – What You Bring to the Table
Professional Experience: Minimum of 2 years of hands‑on experience working within the public sector, or a proven track record collaborating with governmental organisations on benefits or HR‑related initiatives.
Customer‑Centric Mindset: Demonstrated patience, responsiveness, and a relentless focus on delivering superior service.
Solution‑Oriented Approach: Ability to diagnose client challenges, craft tailored recommendations, and communicate them clearly to both technical and non‑technical audiences.
Communication Excellence: Strong written and oral communication skills in French (and preferably English), with the ability to produce polished documentation, presentations, and follow‑up emails.
Autonomy & Resilience: Self‑starter who can manage multiple priorities, stay organised under pressure, and bounce back from setbacks.
Team Player & Mentor: Comfortable collaborating across departments and passionate about sharing knowledge with peers and clients alike.
Pedagogical Flair: Natural knack for teaching and simplifying complex concepts for diverse stakeholder groups.
Preferred Skills & Competencies – Going the Extra Mile
Advanced proficiency with CRM platforms (Salesforce) and data‑visualisation tools (Tableau, Power BI).
Experience in SaaS onboarding, change management, or digital transformation projects within public‑sector contexts.
Familiarity with public‑sector procurement processes, tender documentation, and regulatory frameworks governing employee benefits.
Technical curiosity about low‑code platforms, API integrations, and emerging WorkTech trends.
Passion for sustainability, diversity, equity, and inclusion – aligning personal values with arenaflex’s CSR commitments.
Why Join arenaflex? – Benefits, Culture, and Growth
Compensation & Perks
Competitive base salary with performance‑based bonuses tied to client success metrics.
Comprehensive health insurance (medical, dental, vision) and mental‑wellness support.
Generous paid time off, plus additional holidays for cultural and community events.
Flexible working model – hybrid office/remote arrangements to suit your lifestyle.
Retirement savings plan with employer matching contributions.
Professional development budget for certifications, conferences, and online courses.
Employee‑stock‑option programme, giving you a share in arenaflex’s future growth.
Culture & Values
At arenaflex, we foster a vibrant, inclusive environment where curiosity is celebrated and every voice matters. Our core values—Innovation, Empathy, Transparency, and Impact—guide daily interactions and strategic decisions. Teams work collaboratively across borders, sharing knowledge through regular hackathons, “Lunch‑and‑Learn” sessions, and cross‑functional project groups.
Career Development
We invest heavily in your future. As a Customer Success Manager, you will have clear pathways to senior leadership roles such as Senior Customer Success Lead, Public‑Sector Portfolio Director, or Product Strategy Manager. Mentorship programmes pair you with seasoned executives, while internal mobility encourages you to explore adjacent functions (e.g., Product Management, Sales Operations, or Marketing).
The Hiring Process – Transparent & Candidate‑Friendly
Step 1 – Recruiter Screen (30 minutes): Conversation with Agathe, our Talent Acquisition Lead, to discuss motivations, background, and cultural fit.
Step 2 – Hiring Manager Interview (30‑45 minutes): Meet Simon, your future manager, for a deeper dive into role expectations and team dynamics.
Step 3 – Business Case Exercise (60 minutes): Collaborate with two fellow arenaflex colleagues—including Mélinda, Public‑Sector Sales Manager—to solve a realistic client scenario.
Step 4 – Senior Leadership Interview (30 minutes): Discuss strategic alignment with Kevin, your prospective N+2, and explore long‑term growth opportunities.
Ready to Make an Impact?
If you are excited about shaping the future of public‑sector employee benefits, thrive in a fast‑moving, technology‑driven environment, and share arenaflex’s commitment to sustainability and inclusive excellence, we want to hear from you.
Click the link below to submit your application and start a rewarding journey with arenaflex today!
Apply Now
```
Apply Now