Customer Success Manager – PropTech, Commercial Real Estate

Job Description: • Drive Successful Onboarding: Lead customers and channel partners through smooth onboarding and implementation, ensuring fast time-to-value and long-term engagement. • Build Trusted Relationships: Act as the primary point of contact for key accounts, becoming a strategic advisor on space utilization and workplace performance. • Monitor and Optimize Performance: Track customer health, proactively identify risks or optimization opportunities, and ensure accuracy, uptime, and data quality remain high. • Collaborate Cross-Functionally: Partner with Product, Engineering, Sales, and Technical Operations to resolve issues and shape future product enhancements. • Expand and Retain Accounts: Identify growth opportunities within existing portfolios, lead renewal discussions, and ensure customers achieve measurable ROI. • Insights and Case Studies: Document customer wins and develop compelling case studies that highlight impact and drive expansion opportunities. Requirements: • Experience: 1-3 years in Customer Success, Account Management, or Implementation, preferably in PropTech, Commercial Real Estate, Facilities Management, or IoT SaaS. • Proven ability to manage enterprise customers and collaborate across technical and operational teams. • Strong analytical and problem-solving skills, with ability to interpret data to drive action. • Excellent communication and presentation abilities, capable of building credibility with senior stakeholders. • Proficiency in G-Suite, Microsoft Office, and familiarity with BI or analytics platforms (e.g., Tableau, PowerBI). • Highly organized, self-motivated, and adaptable to changing priorities in a startup environment. Benefits: • World-class team with low ego. • A work environment that is flexible • Comprehensive health benefits package • Retirement savings plan • Flexible time off • Professional development opportunities Apply tot his job