Customer Success Manager - Piston

Customer Success ManagerWhat you will be doing:Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from sales.Drive Adoption & Retention: Build relationships with key stakeholders, monitor account health, and proactively address issues to reduce churn and increase engagement.Be a Strategic Partner: Help customers understand how to best use Piston to reduce fuel spend, eliminate fraud, and track driver behavior. Provide training and support tailored to their business goals.Identify Growth Opportunities: Spot upsell and cross-sell potential and collaborate with sales to grow accounts organically.Customer Advocacy: Collect and share customer feedback with Product and Engineering to inform roadmap decisions and improve the platform.Process Improvement: Help shape scalable customer success playbooks as we grow. You’ll be in the weeds—and helping pave the road.Manager an international remote teamWhat you should have:2–4 years in a customer-facing role (Customer Success, Support, and Onboarding), ideally in a B2B SaaS or fintech environmentExperience managing post-sale relationships and driving retention and expansionStrong communicator who can connect with operators, owners, and executives alikeFamiliarity with CRM tools (Salesforce, HubSpot, jira, etc.) and success metrics (retention, NPS, time-to-value)Experience of managing a teamAbility to thrive in a fast-moving, startup-style environment with shifting priorities and big goalsWhat we hope you have:Experience working with SMBs or in industries like logistics, transportation, or fleet managementFamiliarity with payments, expense tracking, or fraud prevention toolsData-savvy—comfortable reading usage trends or digging into account analyticsExperience managing international remote teams

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