Customer Success Manager (m/w/d)

As a Customer Success Manager, you'll be the first point of contact for our high-level clients and establish a relationship between them and our company. You’ll drive the success of our clients, and work cross-functionally to drive projects that optimize clients experience and enable SalesPower's growth at scale. SalesPower is a technology and consulting company that builds financial tools and economic infrastructure and for small and midsized businesses in the coaching industry. If you’re constantly curious, an effective communicator, and a fast researcher & problem solver, we want to hear from you! You’ll: • Spend the majority of your time working with high-level clients directly over virtual meetings, messenger, groups or email to resolve the most complex issues • Support our German-speaking clients with their challenges and help them to reach their milestones and goals • Advocate for optimizing our products and services on behalf of our clients • Drive initiatives and process changes to excel and scale our customer relation operations • Have an opportunity to learn how SalesPower operates from the ground up and make a real impact on the future of the organization We’re looking for someone who: • Is passionate & energized by the helping clients & the challenge of solving difficult problems • Can empathize with clients and quickly grasp the issues they’re facing • Is curious, loves learning and is passionate about others people success • Has strong communication skills, both written and verbally • Is organized and a self-starter; able to scope projects and drive initiatives • Is able to prioritize and quickly adapt to changing environment and competing priorities • Is data savvy; able to drive insights from large data set and come up with action plan • Strong written communication skills in business German You should include these in your application: • Your background and accomplishments • Why you want to work in this role • Languages you’d be comfortable communicating in beyond German, if any SalesPower GmbH is a fast-growing tech startup. We work remotely, but also have our head office in Berlin. Within SalesPower we cultivate a high performance and self-responsibility culture, that ​offers you freedom, as well as ​great opportunities to grow. Apply tot his job