Customer Success Manager (m/f/d) in Austin, TX or Remote US

Description Too much data, not enough insight? We get it. At KNIME, we build software that helps people clean, combine, and understand their data—fast, efficiently, and without code. And with our focus on Data Analytics & AI, we empower everyone to turn complex challenges into clear, actionable insights. You can help make that happen. We’re not just an open-source data analytics company—we’re a fast-growing, globally recognized pioneer at the intersection of data and AI, with users across industries, an international team from 30+ nationalities, and a thriving open community. Join us as a Customer Success Manager in Austin, TX or Remote US* and help us build trusted, long-term partnerships that ensure our customers get real, lasting value from KNIME. Who you are Customer-centric: You genuinely care about customer success and understand that it’s a continuous journey built on trust, value, and clear communication. Relationship builder: You’re thoughtful, proactive, and comfortable navigating complex organizations to connect with the right stakeholders. Strong communicator: You listen carefully, communicate clearly, and collaborate easily across teams and functions. Organized & resilient: You manage multiple accounts and priorities without losing focus, making every customer feel supported and heard. Emotionally intelligent: You bring empathy, self-awareness, and know when—and how—to challenge constructively. Experience-driven (or ready to grow): Ideally, you’ve worked in customer success at a software or SaaS company. If not, you learn fast and bring a strong customer-first mindset. That's the job Customer journey ownership: Support customers from initial contract through onboarding, adoption, renewal, and expansion. Trust & value creation: Identify needs, solve problems, and ensure customers consistently see value in KNIME. Growth collaboration: Partner with Account Managers to support renewals and upsell opportunities. Cross-team coordination: Work closely with technical teams, training, and support to deliver the right resources at the right time. Continuous improvement: Share patterns, insights, and feedback to help improve processes and the overall customer experience. About us KNIME is a fast-growing international Enterprise Software company. At KNIME, we build innovative software to help individuals and organizations make sense of their data through an intuitive, visual approach to data analytics and through integrations to the most advanced data science and AI/ML techniques on the market. KNIME Software comprises two products: the free and open KNIME Analytics Platform which has an intuitive low-code, no-code interface that allows anyone from spreadsheet users to seasoned data scientists to analyze their data; and KNIME Business Hub, its commercial complement that allows for large-scale collaboration and dissemination of insights across an enterprise. At the core, we are an open-source company, which requires KNIMErs often to challenge and rethink conventional commercial strategies and ensure that the user – whether free or commercial – is at the center of every decision being made. At KNIME, you’ll gain experience working with industry leaders in their field – KNIME is used by many Fortune 500 enterprise customers, across 60 countries. • Though we are happy to have applicants from further away, we’re not offering relocation benefits for this position. KNIME is an equal opportunity employer. We’re all about providing opportunities for different perspectives to come together, where everyone feels included no matter their background. What we offer Purpose-driven work: Help organizations make better decisions with an open, powerful, and user-focused data analytics platform. Impact at scale: Work with enterprise customers, researchers, and an active global community across industries. Ownership & trust: We value autonomy and accountability, supported by transparent communication and collaboration. Learning: Grow alongside an experienced, international team that values knowledge sharing and continuous improvement. Flexibility: Hybrid or remote work options with flexible hours to support work-life balance. Apply tot his job