Customer Success Manager- Manta Cares

About Manta CaresNavigating cancer is like a treacherous hike, without a map, gear, or guide. Manta Cares has built the most comprehensive self-advocacy toolkit on the market. Manta Cares is transforming cancer. We are a digital health company founded & run by cancer patients, survivors, caregivers, and oncologists. Our team has over 50+ years of healthcare experience. We come from McKinsey, Stanford, MIT, ASCO, amongst others. We are funded by top-tier venture funds such as Pear Ventures, Sozo Ventures, and 1843 Capital, and are generating revenue from life-science partners.A lot of what we do today is in stealth mode, and you will need to chat with us to truly learn more (our website will only tell you so much!).About this RoleAs the Customer Success Manager for Strategic Pharma Accounts at Manta Cares, you'll be instrumental in ensuring the success and growth of our pharmaceutical partnerships. Working directly with the CEO, you'll manage key strategic accounts, drive client satisfaction, and optimize operational processes to deliver exceptional value to our pharma partners. This role combines project management excellence with deep customer relationship building, requiring 25-30% U.S. travel for client meetings and quarterly business reviews.What You'll LeadClient Success & Relationship Management- Serve as the primary point of contact for strategic pharmaceutical accounts, building and maintaining strong relationships with key stakeholders- Develop and execute account success plans that align with both client objectives and Manta Cares' strategic goals- Proactively identify and address client needs, ensuring high satisfaction and retention- Lead quarterly business reviews and strategic planning sessions with key clientsProject Management & Operations- Drive implementation and ongoing success of client initiatives through structured project management- Create and maintain project timelines, deliverables, and success metrics- Coordinate cross-functional teams to ensure timely delivery of client commitments- Develop and optimize standard operating procedures for client engagement and successStrategic Account Operations- Monitor account health through data-driven metrics and regular client feedback- Identify and execute expansion opportunities within existing accounts- Create and maintain detailed documentation of client requirements, processes, and success stories- Collaborate with internal teams to ensure alignment on client deliverables and expectationsStrategic Account Management & Growth- Identify and execute strategic upsell opportunities within key pharmaceutical accounts- Develop and implement account expansion strategies to maximize revenue potential- Build comprehensive account plans that map client needs to Manta Cares' solutions- Track and forecast account revenue metrics, ensuring growth targets are met- Partner with senior stakeholders to structure and negotiate contract expansions- Proactively identify areas for additional value delivery and monetizationHow You'll ThriveImpact on Patient Care: Your work directly influences how pharmaceutical companies support cancer patientsStrategic Leadership: Shape the future of pharmaceutical partnerships at Manta CaresProfessional Growth: Develop expertise at the intersection of healthcare technology and customer successMission-Driven Work: Be part of a team dedicated to transforming cancer careWho You AreExperience & EducationBachelor's degree required; preferably in Life Sciences, Healthcare Administration, or related field5+ years of customer success or account management experience, with at least 3 years working with pharmaceutical clientsProven track record of managing complex, strategic accounts in a B2B environmentExperience with healthcare or life sciences technology products preferredEssential SkillsOutstanding project management capabilities with experience leading complex initiativesStrong understanding of pharmaceutical industry processes, priorities, and compliance requirementsExcellent relationship-building skills with the ability to navigate multiple stakeholder groupsData-driven approach to measuring success and driving continuous improvementExperience with customer success platforms and project management toolsAbility to travel 25-30% for client meetings and quarterly business reviewsKey AttributesStrategic mindset with strong problem-solving abilitiesExcellent communication and presentation skillsDetail-oriented with strong organizational capabilitiesAdaptable and thrives in a fast-paced startup environmentPassionate about improving healthcare outcomesOur Values & Operating PrinciplesPatients & Caregivers First: Every decision centers on improving lives for patients and caregiversEmpathetic Candor: Honest, direct communication with empathyData + Creativity = Decisions: We combine data with creative problem-solvingLearn, Build, Test, Repeat: We take smart risks and iterate for excellenceBeing Our Best Selves: We strive for excellence in work, self-care, and teamworkCompensation & BenefitsCompetitive base salary with performance bonusesComprehensive medical, vision, and dental insuranceUnlimited PTOFlexible, hybrid work cultureTeam bonding activities at our San Francisco office

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