Customer Success Manager (Italian, English & Spanish)

Get to know usIdeals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 users from 300,000 companies globally, we help people run high-stakes processes and make important decisions with less stress, higher quality, and shorter hours.Ideals Virtual Data Room (VDR): Secure document sharing and collaboration for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other complex transactions.Ideals Board: Board and leadership collaboration platform for faster, safer, and more compliant decision-making.The roleTo support the rapid global growth plans for Ideals VDR, we are seeking a results-driven Customer Success Manager / Sales Executive to join our team in Italy. Your primary responsibility will be to re-engage with our past and inactive Advisory clients, whilst also generating new business opportunities to expand our Advisory client base.We are looking for someone with a growth mindset, strong sales, relationship-building and negotiation skills, who can successfully coordinate outreach activities, close deals and nurture client relationships. This role offers the chance to be at the forefront of our specialist Advisory department, and is an ideal opportunity to fulfill a sales career within a multinational, mature yet fast-evolving SaaS environment.What you will doMapping and performing outreach activities, including cold calls, emails and LinkedIn messagesPresenting the product to customers, including demonstrations, onboarding and trainingResearch and study new clients to identify their expected value from the productEngage with clients through their product journey and ensure an appropriate experience to increase adoption and retention, including regular check-insProactively reactivate churned clients, seek referrals, and find additional projects from the assigned portfolioMonitor client activity in the VDR, anticipating potential issues, and promptly address them to maintain high client satisfactionEstablish and nurture strong client relationships to enhance loyalty and achieve trusted partner statusParticipate in project activities to improve the Customer Success process or introduce new Customer Success initiativesWhat you bring2+ years of experience in a full sales cycle positionStrong business communication skills in English and SpanishKnowledge of the best sales techniques for professionally dealing with objections, negotiating, creating proposals, and successful deal closureReadiness and enthusiasm to take on additional tasks when necessary, along with a responsible and proactive work ethicAbility to learn fast and adapt based on feedbackProficiency in building fast rapport with a result-driven mindsetNice to haveProven expertise in upselling and cross-sellingExperience in a customer success-focused environmentPrevious work experience in the B2B SaaS tech industryFinancial background, knowledge of key players and market trendsProficiency in either German or French languageOur assessment processScreening call with the Talent Acquisition Specialist (30 mins)Competency-based interview with the Talent Acquisition Specialist (60 mins)Roleplay with the Hiring Manager (60 mins)Hiring Manager interview (60 mins)What we offer We highly value our people, so we will empower you with all the resources and support to help you reach your full potential.For your best workRemote-first flexibility to shape your ideal workdayHome workplace budget Co-working expense coverageIndividual IT budget for extra equipmentTop-tier tech and AI-powered toolsFor your growthAccess to Ideals Academy with numerous coursesInvestment in external learning and development activitiesGuidance in Personal Development Plan creationProfessional literature and subscriptions coverageSupport of your passion as a speaker or writerInternal talent mobility opportunitiesFor your well-beingTailored Wellness Package for your physical and mental healthFunding for sports competitions22 business days of paid time off per yearPaid health-related time-offExtra perksBudget for meetups with your local teamGenerous internal referral programOur cultureCommitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we create a team where talents feel at ease and work to the best of their abilities.Discover more.Ideals is an equal opportunity employerIdeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.

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