Customer Success Manager (EU Markets)

Stora is a self storage software platform at the forefront of a technology-led revolution in the industry. We empower self storage operators to seamlessly manage their businesses, automate processes, and drive revenue growth. In just over 4 years, we’ve helped hundreds of operators around the world process tens of millions in automated payments. Known as innovators in our space, we’re a fast-growing team focused on making self storage better for everyone.To support that growth, we’re hiring a Customer Success Manager focused on EU markets—such as France, Spain, Germany, or Italy. You’ll help onboard and support operators across your markets, acting as a trusted guide to help them succeed with Stora.Why this role mattersWe’re expanding across Europe, and success in new markets depends on great customer experiences. You’ll play a key role in onboarding and supporting operators outside the UK, helping them get set up, stay on track, and grow with us.What you’ll doOnboard new customers across EU markets, guiding them through setup and trainingSupport customers via email, chat, and video—especially where language or local context mattersBuild long-term relationships with your assigned accountsMonitor account health, usage, and risksHelp operators get more value from Stora, surfacing opportunities and promoting key featuresUse tools like HubSpot, Notion, and Stripe to track progress and inform decisionsBe the voice of the EU customer—sharing insights to improve our product and serviceWhat we’re looking forFluent in English and at least one of: French, Spanish, German, or ItalianOrganised, calm, and good with peopleA great communicator—both written and verbalComfortable using and explaining softwareExperience in SaaS, onboarding, or customer support is helpful but not requiredWhat we offerCompetitive salaryShare options35 days holidayPrivate health insurance (for you + family)Pension planRemote with optional Belfast office accessApple hardwareHow to applyApply via the form by 27 July 2025. We’re reviewing applications as they come in and will be in touch if it looks like a match.

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