Customer Success Manager - EMEA (Tier 2, 100% Remote) - Leading Client Growth and Adoption in European Markets
Join Our Team as a Customer Success Manager - EMEA (Tier 2, 100% Remote)
Are you a seasoned Customer Success professional with a passion for driving client growth and adoption in the European market? Do you have a proven track record of expanding client accounts, improving retention rates, and growing adoption? We're looking for a talented Customer Success Manager to join our team and help us achieve our vision of being the most trusted time-tracking and productivity application for remote teams.
About Our Company and Industry
At Time Doctor, we're revolutionizing the way companies and employees work remotely. Our vision is to empower teams to do their best work, regardless of their location. We're a diverse global team of over 100 people working 100% remotely in over 30 different countries. We believe that office life is antiquated, that geography should not limit your career prospects, and that people should be able to work from wherever they want.
As a leader in the time-tracking and productivity application industry, we're committed to helping companies and employees thrive in a remote work environment. Our platform provides a range of tools and features that enable teams to work efficiently, effectively, and collaboratively. We're looking for innovative team members who share our passion for remote work and are excited to help us modernize the way teams work.
Job Summary
As a Customer Success Manager (CSM) with Time Doctor, you will be responsible for managing our mid-market (Tier 2) group of Enterprise accounts in the EMEA region. Your primary focus will be on gaining the trust and long-term partnership of our clients, driving adoption, growth, and retention of our mid-market clients, and aiming to boost them into a Tier 1 account.
This is a full-time, 100% remote position that will allow you to work from anywhere. You'll be part of a dynamic team that's passionate about remote work and committed to delivering exceptional customer experiences.
Key Responsibilities
Account Management: Own, maintain, grow, and build upon your book of Tier 2 accounts through prioritized and automated engagements.
Onboarding and Setup: Drive a successful onboarding of Time Doctor to help customers realize the business value of our products and how we can best support them.
Client Relationship Building: Work to understand your customers' business needs and pinpoint opportunities to expand to a Tier 1 account.
Ongoing Engagement: Lead ongoing messaging sequences, including product updates, plan changes, and check-ins to all accounts, and schedule top client trainings.
Client Health Monitoring: Closely monitor the health of all clients, including contractions, product issues/requests, adoption of end-users, and overall satisfaction with Time Doctor.
Cross-Functional Collaboration: Partner closely with cross-departmental teams to share client feedback, escalate urgent issues, and contribute to wider team/company project plans.
Essential Qualifications
Bachelor's Degree or Equivalent: A Bachelor's degree or equivalent practical experience.
Customer Success Experience: 3+ years of customer success or account management experience.
Executive Interface: Experience interfacing with executives and navigating customer organizational structures.
Account Management: Experience owning a book of 100+ accounts.
Proven Track Record: A proven track record of expanding client accounts, improving retention rates, and growing adoption.
Product Expertise: Acted as a product expert in a similar role/company, provided product overviews/trainings, and partnered closely with a Product team.
Cross-Departmental Experience: Participated in cross-departmental processes and projects with teams such as Sales, Support, Product, Engineering, Marketing, etc.
Preferred Qualifications
Remote Work Experience: Experience working remotely a plus.
Excellent Communication Skills: Excellent communication, presentation, problem-solving, multi-tasking, and prioritization skills.
Technical Skills: Comfortable using Zoom, Slack, Jira, Support desk, and Project Management tools.
What We Offer
As a Customer Success Manager with Time Doctor, you'll enjoy:
Competitive Compensation: A competitive salary and benefits package.
100% Remote Work: The flexibility to work from anywhere, at any time.
Opportunities for Growth: Opportunities for career growth and professional development.
Dynamic Team Environment: A dynamic and supportive team environment.
Recognition and Rewards: Recognition and rewards for outstanding performance.
Why Join Us?
At Time Doctor, we're passionate about empowering teams to do their best work. We believe that remote work is the future, and we're committed to helping companies and employees thrive in this new era. By joining our team, you'll be part of a dynamic and innovative company that's shaping the future of work.
We're looking for talented professionals who share our passion for remote work and are excited to help us achieve our vision. If you're a motivated and customer-focused individual with a passion for driving growth and adoption, we want to hear from you!
How to Apply
If you're excited about this opportunity, please click on the APPLY TO POSITION button below to submit your application. We can't wait to hear from you!
Apply Now
Equal Opportunity Employer
We're an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Apply Now
Are you a seasoned Customer Success professional with a passion for driving client growth and adoption in the European market? Do you have a proven track record of expanding client accounts, improving retention rates, and growing adoption? We're looking for a talented Customer Success Manager to join our team and help us achieve our vision of being the most trusted time-tracking and productivity application for remote teams.
About Our Company and Industry
At Time Doctor, we're revolutionizing the way companies and employees work remotely. Our vision is to empower teams to do their best work, regardless of their location. We're a diverse global team of over 100 people working 100% remotely in over 30 different countries. We believe that office life is antiquated, that geography should not limit your career prospects, and that people should be able to work from wherever they want.
As a leader in the time-tracking and productivity application industry, we're committed to helping companies and employees thrive in a remote work environment. Our platform provides a range of tools and features that enable teams to work efficiently, effectively, and collaboratively. We're looking for innovative team members who share our passion for remote work and are excited to help us modernize the way teams work.
Job Summary
As a Customer Success Manager (CSM) with Time Doctor, you will be responsible for managing our mid-market (Tier 2) group of Enterprise accounts in the EMEA region. Your primary focus will be on gaining the trust and long-term partnership of our clients, driving adoption, growth, and retention of our mid-market clients, and aiming to boost them into a Tier 1 account.
This is a full-time, 100% remote position that will allow you to work from anywhere. You'll be part of a dynamic team that's passionate about remote work and committed to delivering exceptional customer experiences.
Key Responsibilities
Account Management: Own, maintain, grow, and build upon your book of Tier 2 accounts through prioritized and automated engagements.
Onboarding and Setup: Drive a successful onboarding of Time Doctor to help customers realize the business value of our products and how we can best support them.
Client Relationship Building: Work to understand your customers' business needs and pinpoint opportunities to expand to a Tier 1 account.
Ongoing Engagement: Lead ongoing messaging sequences, including product updates, plan changes, and check-ins to all accounts, and schedule top client trainings.
Client Health Monitoring: Closely monitor the health of all clients, including contractions, product issues/requests, adoption of end-users, and overall satisfaction with Time Doctor.
Cross-Functional Collaboration: Partner closely with cross-departmental teams to share client feedback, escalate urgent issues, and contribute to wider team/company project plans.
Essential Qualifications
Bachelor's Degree or Equivalent: A Bachelor's degree or equivalent practical experience.
Customer Success Experience: 3+ years of customer success or account management experience.
Executive Interface: Experience interfacing with executives and navigating customer organizational structures.
Account Management: Experience owning a book of 100+ accounts.
Proven Track Record: A proven track record of expanding client accounts, improving retention rates, and growing adoption.
Product Expertise: Acted as a product expert in a similar role/company, provided product overviews/trainings, and partnered closely with a Product team.
Cross-Departmental Experience: Participated in cross-departmental processes and projects with teams such as Sales, Support, Product, Engineering, Marketing, etc.
Preferred Qualifications
Remote Work Experience: Experience working remotely a plus.
Excellent Communication Skills: Excellent communication, presentation, problem-solving, multi-tasking, and prioritization skills.
Technical Skills: Comfortable using Zoom, Slack, Jira, Support desk, and Project Management tools.
What We Offer
As a Customer Success Manager with Time Doctor, you'll enjoy:
Competitive Compensation: A competitive salary and benefits package.
100% Remote Work: The flexibility to work from anywhere, at any time.
Opportunities for Growth: Opportunities for career growth and professional development.
Dynamic Team Environment: A dynamic and supportive team environment.
Recognition and Rewards: Recognition and rewards for outstanding performance.
Why Join Us?
At Time Doctor, we're passionate about empowering teams to do their best work. We believe that remote work is the future, and we're committed to helping companies and employees thrive in this new era. By joining our team, you'll be part of a dynamic and innovative company that's shaping the future of work.
We're looking for talented professionals who share our passion for remote work and are excited to help us achieve our vision. If you're a motivated and customer-focused individual with a passion for driving growth and adoption, we want to hear from you!
How to Apply
If you're excited about this opportunity, please click on the APPLY TO POSITION button below to submit your application. We can't wait to hear from you!
Apply Now
Equal Opportunity Employer
We're an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Apply Now