Customer Success Manager - EMEA Region
Join Actabl, a leading SaaS company empowering the hospitality industry through innovative technology solutions. As a Customer Success Manager, you will play a pivotal role in owning strategic customer relationships, driving long-term success, and advocating for customer needs within our organization.
We're passionate about delivering exceptional customer experiences, and we're looking for a talented professional to join our team. If you have a background in hotel operations and a passion for customer success, we encourage you to apply.
About the Role
In this role, you will:
Manage a portfolio of Enterprise customers, ensuring strong relationships, ongoing product adoption, and long-term satisfaction.
Develop and maintain strategic Account Plans that align with customer business goals and Actabl's solutions.
Deliver regular business reviews to share insights, track progress, and consult on best practices.
Lead and coordinate customer-facing projects, including product feature requests and strategic account growth.
Drive customer engagement with proactive strategies that increase platform usage and deepen product adoption.
Requirements
Ideal candidates will have:
Bachelor's degree in Business Administration, Hospitality Management, or a related field.
At least 3 years of customer-facing experience in Customer Success, Account Management, or a related field.
Experience leveraging tools and technology to enable proactive customer success.
Proven ability to build and sustain customer relationships that drive retention and growth.
Preferred background in the hospitality industry, with a passion for supporting the service industry and enhancing customer experiences.
What We Offer
Competitive salary range: $75,000 - $80,000 depending on experience.
Opportunity to work with a leading SaaS company in the hospitality industry.
Collaborative and dynamic work environment with a remote team.
Professional development and growth opportunities.
Recognition and rewards for outstanding performance.
How to Apply
If you're excited about our mission and have a passion for customer success, please submit your application. We can't wait to hear from you!
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