Customer Success Manager - Commercial Accounts
About Harver Founded in 2015, Harver delivers a suite of automated solutions that optimize talent decisions for some of the world’s leading organizations. Rooted in over 35 years of rich data insights backed by industrial- organizational and cognitive science, we enable organizations to engage, hire, and grow the right talent in a fast and fundamentally unbiased way. Having processed over 100 million candidates, Harver provides trusted, flexible, and adaptable solutions, including assessments, video interviews, scheduling, and reference checking. Harver has helped more than 1,300 customers take the sure path to the right talent. As a growing global organization with Harver ians in 20 different countries, Harver is proud to be named among the 2022 Inc. 5000 list of the fastest-growing private companies in America. At Harver , we are: Collaborative - We embrace the power of collaboration and recognize that every individual brings unique strengths to the table. Curious - We embrace curiosity as a driving force for continuous learning and innovation. Transparent - We believe in fostering an open, honest, and accountable environment where information flows freely and clearly. Job Overview: Our Customer Success Managers (CSMs) are “value advocates” who focus on both the successful launch of new client engagements, as well as the coordination of activities and resources that ensure the long-term strategic success of our clients. The right candidate has demonstrated experience in a fast-paced work environment and proven success managing a complex technology-centric customer engagement. In this role you get to: Own a large portfolio of mid-market and small commercial accounts, driving adoption, retention, and expansion. Serve as the primary post-sales contact, ensuring customers achieve measurable business outcomes with Harver solutions. Manage high-volume customer relationships efficiently, balancing proactive engagement with responsive support. Provide product, service, and solution expertise to help clients maximize value. Renew and expand customer contracts while identifying growth opportunities within existing assigned accounts. Build and maintain strong customer relationships across multiple levels of the organization. Initiate and facilitate regular client touchpoints to drive engagement and adoption. Deliver Quarterly Business Reviews for larger customers within territory, highlighting value through reporting and recommendations. Thrive in a dynamic, fast-paced environment, contributing positively to Harver ’s mission-driven culture. We’re looking for people who have: A “refuse to lose” mentality - driving persistence, resilience, and results under pressure. Experience in managing a large book of renewals and track record of achieving high renewal rates Structure and discipline to work through strong organizational and process-management skills. Initiative and drives work forward with creativity and resourcefulness Experience building relationships with all levels of contacts Ability to establish trust and influence across teams to ensure seamless execution The ability to communicate complex technical concepts to clients Experience with business reporting tools and analytics Proficiency in the English language both written and verbal The benefits of working at Harver As a global company, our benefits vary by location. Ask your recruiter to provide information about localized benefits. Harver ians enjoy: A competitive base salary and great incentive program Discretionary paid time off — when you need it, take it Benefit plan options that give you the flexibility to select the right health care coverage for you and eligible family members Retirement savings programs Generous bonus and referral rewards Remote-focused culture Quarterly wellness days We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you’re passionate about working in a dynamic, fast-growing company — with cutting edge technology, smart colleagues, and opportunities for development — come grow with us! Harver is the industry leading hiring solution helping organizations optimize their talent decisions. Rooted in over 35 years of rich data insights backed by I/O psychology and cognitive science, Harver delivers a suite of automated solutions that enables organizations to engage, hire, and develop the right talent in a fast and fundamentally less biased way. Having processed over 100 million candidates, Harver provides trusted, data-driven, and adaptable offerings, including assessments, video interviews, scheduling, and reference checking. Harver has helped more than 1,300 customers take the smart path to the right talent. Originally posted on Himalayas