Customer Success Manager (Automotive)

The Customer Success Manager, Automotive is a key member of our growing Auto vertical team. This role is responsible for onboarding, driving adoption, and ensuring long-term satisfaction and retention across a portfolio of mid-sized automotive customers.In this player-coach environment, you’ll operate with high autonomy and act as a trusted advisor to dealership stakeholders — from initial setup through renewal. You’ll also help build the operational playbook for how Conversica supports success in the auto market. Key Responsibilities Build trusted relationships with mid-market automotive customers and dealership decision-makers.Drive onboarding, training, and strategic check-ins with a focus on practical outcomes and ROI.Support customers in leveraging AI-powered lead handling and marketing automation tools.Act quickly and independently to resolve issues—bringing in internal resources as needed.Monitor customer health and identify risks or upsell opportunities proactively.Coordinate success planning, business reviews, and renewal processes for assigned accounts.Contribute to the playbook for growing the Auto vertical, sharing trends and customer insights internally. Requirements 4–6+ years in Customer Success, Account Management, or client-facing roles in automotive tech.Direct dealership experience or strong familiarity with retail dealership operations (required).Experience with SaaS tools, automotive CRMs, or digital marketing platforms.Proven ability to manage accounts independently and proactively solve customer challenges.Excellent verbal/written communication and relationship-building skillsTech-savvy with comfort navigating multiple tools (Salesforce, Looker, Google Workspace); familiarity with automotive CRMs is a plusStrong organizational skills in a fast-paced, constantly evolving environmentBachelor’s degree or equivalent experienceAbility to travel periodically based on customer and business needs Additional Information The base pay for this position ranges from $85,000 - $100,000 per year, plus 20% variable bonus for an expected On-Target Earnings (OTE) of $102,000 - $120,000 per year. Pay is based on a number of factors including market location and job-related knowledge, skills, and experience.Conversica offers comprehensive health, dental, and vision benefits, flex time PTO, 401k, and equity. Further details can be provided upon request.

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