Customer Success Manager: 3 Month Contract (Remote)

Job DescriptionJob DescriptionThe Yembo Customer Success team is a key department for building a strong client base of raving fans. As a Customer Success Manager you will be responsible for ensuring our customers get maximum value from the Yembo suite of products. You will focus on developing close relationships with enterprise level clients and creating best in class workflows that optimize client ROI.Key ResponsibilitiesOn-board, manage, renew, and upsell a book of customers, including owning a net retention rate targetTeach our customers how to effectively use our products and guide them through the behavior change processUncover adoption blockers for our customers and take targeted actions proactively. Success requires hustle (eg, cold-calling inactive clients) and great communication skillsIdentify expansion opportunities and upsell customersOccasionally visit customers on site to build key client relationshipsRecord training videos and host webinarsDebug customer issues and clearly communicate findings to engineeringDistill customer feedback into thoughtful, succinct product enhancement requests. The CS team plays a key role in defining how our product grows over time.Hours / LocationThis is a full-time remote contract position for a total duration of 3 months. The ideal candidate understands that clients' needs may extend past normal workday hours on occasion. Yembo is a remote company based all over the US and internationally.TravelThis position requires occasional travel to conferences and onsite visits with our customers. We anticipate travel up to 15% of the time on an as-needed basis.Requirements2 years of customer success, or account management with a track record of high performanceUnderstand the difference between a customer success role (proactive, strategic) and a customer support role (answering customer requests)Embrace tough conversations with challenging customers. The ability to push back on customer complaints and move a narrow conversation into a higher-level strategic discussion, and to root-cause challenges beyond stated issues.Excellent written and verbal communication skillsHigh attention to detailHighly proactiveEfficient time management and ability to prioritizeSkilled with using various software tools G Suite, CRMs like Salesforce, project management tools like Jira / Trello, etcAble to work regular US business hoursGreat referencesBachelor's degree preferred, but not requiredOutcomesOnce you join Yembo, here's how you can expect to :Build key relationships and managing the day to day success for our Insurance clientsReceive support throughout the organization to fully get you up to speedBe on a team that is looking for your feedback and ideasJoin an amazing team that is client centric and focused on building for the present and futureSalary : $6,500 - $7,500 per month

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