Customer Success Engineer - West

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work.Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines connects with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT and other security-focused teams. At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.This is a remote role that must be based in PST.As a key member of our global Customer Success organization, the Customer Success Engineer acts as a technical leader at Tines and helps customers understand the value of workflow automation across their organization. Your role will allow you to work alongside customers as they onboard and expand their use cases of Tines. You will partner with our Customer Success Managers to ensure our clients are meeting their success criteria for the platform and help build and enable new use cases.Our CSE's work closely with teams across our organization (Product, Design, Engineering, Sales, and Marketing) to ensure we are building the correct roadmap to support our customers' needs. A successful candidate will be passionate about helping customers automate repetitive tasks without having to write any code.What you will be doing:Design and Develop Automation Stories in Tines connecting tools together using their APIsWork closely with customers while they onboard, grow, and expand their usage of the platformEducate customers on how to get started, refine, and expand their automation use casesPartner with a Customer Success Manager to review the health of a customer and develop success plans for your accountsCommunicate customer needs across the organization to ensure that Tines builds the correct roadmap to meet customer needsKnowledgeable about how to position Tines against other platforms and the common technical challenges of alert overload, disparate tools, and manual processesRecognize problems with documentation, enablement material, and other resources customers use to learn about TinesSupport Professional Services engagements to increase rapid adoption among our customersWilling to step in where needed and support multiple teams across the organization: Design, Engineering, Marketing, Sales, etc.As an early stage start-up we're still putting together all of the processes and supports of larger, more mature companies - your input will help us shape themWhat you bring with you:3+ years of experience in a technical, client-facing role (such as Consulting, Sales Engineering, Solutions Engineering OR Customer Success Engineering)Proven track record of supporting customers from a technical perspective and helping them to be successful in their on-boarding/or implementation of software toolsA passion for becoming an expert in a software solution like TinesCuriosity to learn new technologies from both a Tines and customer perspectiveExperience reading API docs and using an API to connect toolsA degree in computer science and/or experience with programming or scripting languagesExperience in enterprise security tools is a bonus, but not requiredPassionate about supporting customers and helping them automate their repetitive and manual workflowsComfortable in a fast-paced environmentTarget Annual Earnings (salary + commission): $120K-135KApplicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you.Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.Originally posted on Himalayas

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