Customer Success Engineer (Remote - US)
Job title: Customer Success Engineer (Remote - US) in USA at Jobgether
Company: Jobgether
Job description: About Jobgether:Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Staff Federal Customer Success Engineer in the United States.In this role, youâll work closely with federal government clients to implement and scale workflow automation solutions. As a technical expert, youâll lead onboarding efforts, support high-impact professional services engagements, and deliver hands-on support throughout the customer journey. This position requires a deep understanding of API integration, process optimization, and federal agency environments. Youâll collaborate across internal teamsâfrom engineering to salesâto ensure customer needs shape the product roadmap. The ideal candidate thrives in fast-paced environments and is passionate about automation, customer success, and solving complex technical challenges.Accountabilities:
Design and deploy automation workflows that connect various tools via APIs
Lead technical onboarding and implementation projects for federal customers
Deliver professional services engagements, including on-site work in secure environments as needed
Educate customers on automation best practices and workflow optimization
Act as a key technical partner during customer expansion and success planning
Collaborate with Sales Engineers, CSMs, and Account Executives to grow federal presence
Serve as a thought leader through technical content and public presentations
Act as a voice of the customer internally to influence product development and documentation
Support cross-functional initiatives across product, marketing, and engineering teams
Requirements
10+ years of experience in technical customer support or professional services
10+ years working with or supporting U.S. Government agencies
Strong understanding of API integration and documentation
Hands-on experience with programming or scripting languages
Background in security tools and automation technologies
Experience delivering scoped implementation or consulting projects
Strong communication and relationship-building skills, especially within federal agencies
TS/SCI clearance preferred (current or previously held, ideally via Guard or Reserves)
Willingness to travel up to 40%, primarily within the DMV area
Bachelor's degree in Computer Science or equivalent experience
Benefits
Competitive base salary and OTE: $220,000â$250,000
Fully remote role based in EST, with regional travel support
Opportunity to work at the forefront of federal automation innovation
High-impact role shaping critical workflows for U.S. government agencies
Cross-functional collaboration and exposure to product development
Supportive and growth-oriented team culture
Inclusive environment welcoming diverse backgrounds and experiences
Jobgether hiring process disclaimerThis job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.Thank you for your interest!#LI-CL1
Expected salary:
Location: USA
Apply for the job now!
Apply Now
Company: Jobgether
Job description: About Jobgether:Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Staff Federal Customer Success Engineer in the United States.In this role, youâll work closely with federal government clients to implement and scale workflow automation solutions. As a technical expert, youâll lead onboarding efforts, support high-impact professional services engagements, and deliver hands-on support throughout the customer journey. This position requires a deep understanding of API integration, process optimization, and federal agency environments. Youâll collaborate across internal teamsâfrom engineering to salesâto ensure customer needs shape the product roadmap. The ideal candidate thrives in fast-paced environments and is passionate about automation, customer success, and solving complex technical challenges.Accountabilities:
Design and deploy automation workflows that connect various tools via APIs
Lead technical onboarding and implementation projects for federal customers
Deliver professional services engagements, including on-site work in secure environments as needed
Educate customers on automation best practices and workflow optimization
Act as a key technical partner during customer expansion and success planning
Collaborate with Sales Engineers, CSMs, and Account Executives to grow federal presence
Serve as a thought leader through technical content and public presentations
Act as a voice of the customer internally to influence product development and documentation
Support cross-functional initiatives across product, marketing, and engineering teams
Requirements
10+ years of experience in technical customer support or professional services
10+ years working with or supporting U.S. Government agencies
Strong understanding of API integration and documentation
Hands-on experience with programming or scripting languages
Background in security tools and automation technologies
Experience delivering scoped implementation or consulting projects
Strong communication and relationship-building skills, especially within federal agencies
TS/SCI clearance preferred (current or previously held, ideally via Guard or Reserves)
Willingness to travel up to 40%, primarily within the DMV area
Bachelor's degree in Computer Science or equivalent experience
Benefits
Competitive base salary and OTE: $220,000â$250,000
Fully remote role based in EST, with regional travel support
Opportunity to work at the forefront of federal automation innovation
High-impact role shaping critical workflows for U.S. government agencies
Cross-functional collaboration and exposure to product development
Supportive and growth-oriented team culture
Inclusive environment welcoming diverse backgrounds and experiences
Jobgether hiring process disclaimerThis job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.Thank you for your interest!#LI-CL1
Expected salary:
Location: USA
Apply for the job now!
Apply Now