Customer Success Engineer (Onboarding), EMEA
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what’s possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.An overview of this roleAs a Customer Success Engineer (CSE), Onboarding Specialist youâll be joining a global team of technical specialists who engage with customers in a pooled model in order to drive product adoption and value realization at scale. As an Onboarding Specialist youâll work alongside pre and post-sale team members to provide new customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of GitLab product capabilities from day one. This role reports to the Senior Manager, Customer Onboarding.What Youâll Do
Engage with newly onboarded customers, through Zoom calls and emails, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance
Provide technical, architectural, and best practice guidance
Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion
Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on the customerâs business objectives
Focus on solution-based programs that are customized to fit an individual customerâs needs
Develop and collaborate on customer workshops, demos, and other enablement
Maintain specialty competency in one or more technologies related to GitLabâs market focus through activities such as training, certification, and creation of working examples for reuse internally and by customers and partners
Continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading, and seeking mentorship from others
Contributes to our docs, YouTube channel, and other enablement programs such as the Digital Journey
What Youâll Bring
Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement
Proficiency using DevSecOps tools or highly technical tooling in adjacent fields
Technical experience in development or systems engineering
Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
Demonstrated ability to become a trusted technical advisor to customer and business leaders
Exceptional verbal, presentation, and written communication skills
Excellent time management and ability to work with several different teams at any given time
How GitLab will support you
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental leave
Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you’re excited about this role, please apply and allow our recruiters to assess your application.Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLabâs policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLabâs EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
Apply Now
Engage with newly onboarded customers, through Zoom calls and emails, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance
Provide technical, architectural, and best practice guidance
Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion
Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on the customerâs business objectives
Focus on solution-based programs that are customized to fit an individual customerâs needs
Develop and collaborate on customer workshops, demos, and other enablement
Maintain specialty competency in one or more technologies related to GitLabâs market focus through activities such as training, certification, and creation of working examples for reuse internally and by customers and partners
Continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading, and seeking mentorship from others
Contributes to our docs, YouTube channel, and other enablement programs such as the Digital Journey
What Youâll Bring
Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement
Proficiency using DevSecOps tools or highly technical tooling in adjacent fields
Technical experience in development or systems engineering
Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
Demonstrated ability to become a trusted technical advisor to customer and business leaders
Exceptional verbal, presentation, and written communication skills
Excellent time management and ability to work with several different teams at any given time
How GitLab will support you
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental leave
Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you’re excited about this role, please apply and allow our recruiters to assess your application.Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLabâs policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLabâs EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
Apply Now