Customer Success Engineer I - Backstage

Interested in driving Spotify’s developer portal philosophy among some of the largest and most advanced tech companies? We in Spotify’s Backstage team are looking for a Customer Success Engineer with a unique balance of technical knowledge, an eye for business, and interpersonal skills to kick start the area focused on providing strategic guidance to our customers and automating problem-solving.We’re seeking versatile engineers skilled in web development and customer interaction. Your primary responsibility will be to build and maintain strong relationships with our current customers, ensuring their success and satisfaction with our commercial Backstage products and services. Ideal candidates have a strong background in developer productivity and/or infrastructure, technical consulting, and customer management or similar roles.Join a high-paced, startup-like team of engineers, marketers, business developers, and product managers to drive an entirely new technology-focused business line and distribution channel. We want someone passionate about that type of environment. What You’ll Do Nurture strong relationships with our small-business segment by providing tools, information & training needed to achieve their desired outcomesCapture customer objectives, map out a pathway to achieving them, and measure success using data-driven feedback loopsOnboard new customers through the implementation process, ensuring a smooth transitionIdentify points of friction in the onboarding and adoption experienceRepresent the voice of the customer with internal teams, including sales, product, marketing, engineering, and customer support to ensure customer satisfaction and resolve any problems or concernsDevelop and maintain features on our open source platform, Backstage, collaborating with internal teams and the broader open source community to enhance developer experience and platform capabilities Who You Are You have an understanding of how developers work and collaborate within an enterprise environment as well as extensive experience with modern web development and infrastructureReact, TypeScript, GraphQL, and Node are a part of your tool beltStrong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer issuesExcellent communicator with a strong focus on customer needs & able to explain complex technical concepts to non-technical usersHaving worked in tech consulting or customer management is a bonusExperience working with/contributing to backstage.io is a bonus Where You'll Be This role is based in London, UKWe offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. We ask that you come in 3 times per week.

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