Customer Success Consultant – Strategic Partner for National On‑Premise Accounts, Compliance & Digital Enablement
Welcome to arenaflex – Where Your Career Thrives
Imagine a workplace that blends the excitement of a fast‑moving industry with the stability of a legacy brand. At arenaflex, North America’s pre‑eminent distributor of premium wine and spirits, we’ve built a 50‑year heritage of success while staying at the forefront of innovation. Recognized by leading publications for workplace excellence, diversity, and growth, arenaflex invests heavily in its people, offering a culture where continuous learning is encouraged, voices are heard, and every team member feels like family.
Why This Role is a Game‑Changer
The Customer Success Consultant sits at the critical nexus between arenaflex’s Customer Success organization and our National Accounts On‑Premise customers. This isn’t a routine call‑center position – you will be the strategic partner who ensures compliance, drives digital adoption, and builds lasting relationships that fuel both customer satisfaction and arenaflex’s business growth.
Key Responsibilities – Your Day‑to‑Day Impact
Relationship Management: Establish, nurture, and deepen high‑quality relationships with National On‑Premise accounts, delivering exceptional service that exceeds expectations.
Compliance Leadership: Guide customers through beverage‑program mandates, ensuring full adherence to distribution, activation, and regulatory requirements.
Digital Enablement: Identify and translate digital needs, collaborate with arenaflex’s technical team to prioritize enhancements, and champion Proof enrollment and adoption across accounts.
Liaison Role: Serve as the primary bridge between local accounts and arenaflex Account Directors/VPs, facilitating seamless communication with purchasing groups.
Product Knowledge & Advisory: Master arenaflex’s portfolio, articulate product features, benefits, and pricing, and recommend core and innovative solutions that align with compliance guidelines.
Order & Support Management: Process high volumes of orders and inbound support calls, navigating diverse customer dynamics (corporate vs. franchisee, authorized products, unique escalation paths).
Data Accuracy & Record Keeping: Maintain precise customer records, reflect real‑time account status, and resolve concerns quickly and professionally.
Problem Solving: Tackle complex issues with a positive demeanor, ensuring timely and accurate output of all work.
Flexibility & Availability: Work varied call‑center shifts, including holidays and weekends, as needed to meet business demands.
Special Projects: Participate in cross‑functional initiatives and ad‑hoc projects that support arenaflex’s strategic objectives.
Essential Qualifications – What You Bring to the Table
High School Diploma/GED (or equivalent) with at least 1 year of customer service experience in a business environment.
Proficiency in Microsoft Office Suite – Outlook, Word, and Excel.
Strong data‑entry accuracy and comfort with high‑volume transaction processing.
Excellent verbal and written communication skills, capable of interacting with all organizational levels.
Ability to adapt shift schedules to business needs and work a flexible roster.
Minimum age requirement of 21 years.
Preferred Qualifications – What Sets You Apart
Previous experience in the beverage, hospitality, or distribution industry.
Familiarity with compliance frameworks and digital engagement platforms.
Demonstrated success in building B2B relationships and driving product adoption.
Experience using CRM or order‑management systems (e.g., Salesforce, SAP).
Problem‑solving certifications or training (Lean Six Sigma, PMP, etc.).
Core Skills & Competencies for Success
Customer‑Centric Mindset: Empathy, active listening, and a relentless focus on delivering value.
Analytical Thinking: Ability to interpret data, identify trends, and recommend actionable solutions.
Communication Excellence: Clear, concise, and persuasive articulation, both written and spoken.
Time Management: Prioritizing tasks in a fast‑paced environment while meeting deadlines.
Team Collaboration: Working closely with sales, technical, and operational teams to achieve shared goals.
Adaptability: Comfortable with shifting priorities, new technologies, and evolving regulatory landscapes.
Compensation, Benefits, & Perks – Investing in You
arenaflex offers a competitive total‑reward package designed to support your health, wealth, and personal growth:
Comprehensive Medical, Dental, and Vision Coverage – Including prescription drug plans.
Flexible Spending Accounts (FSA) for tax‑advantaged healthcare and dependent care expenses.
Disability and Life Insurance – Short‑ and long‑term options to protect you and your family.
401(k) Retirement Plan with employer matching contributions.
Tuition Reimbursement – Pursue further education and certifications.
Wellness Programs – Fitness incentives, mental‑health resources, and employee assistance.
Paid Parental Leave and generous vacation accrual.
Paid Sick Leave and holiday pay, with flexibility for weekend shifts as required.
Professional development budgets, mentorship programs, and internal mobility pathways.
Culture & Work Environment – The arenaflex Experience
At arenaflex, we champion a culture built on three pillars: Respect, Innovation, and Growth. Our teams operate in a collaborative, inclusive environment where diverse perspectives are celebrated and ideas are turned into action. Whether you’re in a bustling call‑center or working remotely, you’ll enjoy:
Open‑door leadership that actively solicits employee feedback.
Regular learning circles, webinars, and skill‑building workshops.
Employee resource groups that foster community and belonging.
Recognition programs that celebrate milestones and outstanding service.
Career Advancement – Your Path Forward
The Customer Success Consultant role is a springboard for a dynamic career at arenaflex. Demonstrated success can lead to advancement into senior consulting, account management, compliance leadership, or digital strategy positions. Our internal mobility framework encourages you to explore cross‑functional opportunities, ensuring your career trajectory aligns with both your ambitions and arenaflex’s strategic needs.
Equal Opportunity Employer Statement
arenaflex is an affirmative‑action/EEO employer. We prohibit discrimination and harassment of any type and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, compensation, training, and benefits.
Ready to Join arenaflex?
If you are a proactive, relationship‑focused professional ready to make an impact on a national scale, we want to hear from you. Bring your passion for customer success, your analytical mindset, and your drive to exceed expectations to arenaflex, where opportunities are as abundant as the wines we deliver.
Apply Now
Apply Now
Imagine a workplace that blends the excitement of a fast‑moving industry with the stability of a legacy brand. At arenaflex, North America’s pre‑eminent distributor of premium wine and spirits, we’ve built a 50‑year heritage of success while staying at the forefront of innovation. Recognized by leading publications for workplace excellence, diversity, and growth, arenaflex invests heavily in its people, offering a culture where continuous learning is encouraged, voices are heard, and every team member feels like family.
Why This Role is a Game‑Changer
The Customer Success Consultant sits at the critical nexus between arenaflex’s Customer Success organization and our National Accounts On‑Premise customers. This isn’t a routine call‑center position – you will be the strategic partner who ensures compliance, drives digital adoption, and builds lasting relationships that fuel both customer satisfaction and arenaflex’s business growth.
Key Responsibilities – Your Day‑to‑Day Impact
Relationship Management: Establish, nurture, and deepen high‑quality relationships with National On‑Premise accounts, delivering exceptional service that exceeds expectations.
Compliance Leadership: Guide customers through beverage‑program mandates, ensuring full adherence to distribution, activation, and regulatory requirements.
Digital Enablement: Identify and translate digital needs, collaborate with arenaflex’s technical team to prioritize enhancements, and champion Proof enrollment and adoption across accounts.
Liaison Role: Serve as the primary bridge between local accounts and arenaflex Account Directors/VPs, facilitating seamless communication with purchasing groups.
Product Knowledge & Advisory: Master arenaflex’s portfolio, articulate product features, benefits, and pricing, and recommend core and innovative solutions that align with compliance guidelines.
Order & Support Management: Process high volumes of orders and inbound support calls, navigating diverse customer dynamics (corporate vs. franchisee, authorized products, unique escalation paths).
Data Accuracy & Record Keeping: Maintain precise customer records, reflect real‑time account status, and resolve concerns quickly and professionally.
Problem Solving: Tackle complex issues with a positive demeanor, ensuring timely and accurate output of all work.
Flexibility & Availability: Work varied call‑center shifts, including holidays and weekends, as needed to meet business demands.
Special Projects: Participate in cross‑functional initiatives and ad‑hoc projects that support arenaflex’s strategic objectives.
Essential Qualifications – What You Bring to the Table
High School Diploma/GED (or equivalent) with at least 1 year of customer service experience in a business environment.
Proficiency in Microsoft Office Suite – Outlook, Word, and Excel.
Strong data‑entry accuracy and comfort with high‑volume transaction processing.
Excellent verbal and written communication skills, capable of interacting with all organizational levels.
Ability to adapt shift schedules to business needs and work a flexible roster.
Minimum age requirement of 21 years.
Preferred Qualifications – What Sets You Apart
Previous experience in the beverage, hospitality, or distribution industry.
Familiarity with compliance frameworks and digital engagement platforms.
Demonstrated success in building B2B relationships and driving product adoption.
Experience using CRM or order‑management systems (e.g., Salesforce, SAP).
Problem‑solving certifications or training (Lean Six Sigma, PMP, etc.).
Core Skills & Competencies for Success
Customer‑Centric Mindset: Empathy, active listening, and a relentless focus on delivering value.
Analytical Thinking: Ability to interpret data, identify trends, and recommend actionable solutions.
Communication Excellence: Clear, concise, and persuasive articulation, both written and spoken.
Time Management: Prioritizing tasks in a fast‑paced environment while meeting deadlines.
Team Collaboration: Working closely with sales, technical, and operational teams to achieve shared goals.
Adaptability: Comfortable with shifting priorities, new technologies, and evolving regulatory landscapes.
Compensation, Benefits, & Perks – Investing in You
arenaflex offers a competitive total‑reward package designed to support your health, wealth, and personal growth:
Comprehensive Medical, Dental, and Vision Coverage – Including prescription drug plans.
Flexible Spending Accounts (FSA) for tax‑advantaged healthcare and dependent care expenses.
Disability and Life Insurance – Short‑ and long‑term options to protect you and your family.
401(k) Retirement Plan with employer matching contributions.
Tuition Reimbursement – Pursue further education and certifications.
Wellness Programs – Fitness incentives, mental‑health resources, and employee assistance.
Paid Parental Leave and generous vacation accrual.
Paid Sick Leave and holiday pay, with flexibility for weekend shifts as required.
Professional development budgets, mentorship programs, and internal mobility pathways.
Culture & Work Environment – The arenaflex Experience
At arenaflex, we champion a culture built on three pillars: Respect, Innovation, and Growth. Our teams operate in a collaborative, inclusive environment where diverse perspectives are celebrated and ideas are turned into action. Whether you’re in a bustling call‑center or working remotely, you’ll enjoy:
Open‑door leadership that actively solicits employee feedback.
Regular learning circles, webinars, and skill‑building workshops.
Employee resource groups that foster community and belonging.
Recognition programs that celebrate milestones and outstanding service.
Career Advancement – Your Path Forward
The Customer Success Consultant role is a springboard for a dynamic career at arenaflex. Demonstrated success can lead to advancement into senior consulting, account management, compliance leadership, or digital strategy positions. Our internal mobility framework encourages you to explore cross‑functional opportunities, ensuring your career trajectory aligns with both your ambitions and arenaflex’s strategic needs.
Equal Opportunity Employer Statement
arenaflex is an affirmative‑action/EEO employer. We prohibit discrimination and harassment of any type and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, compensation, training, and benefits.
Ready to Join arenaflex?
If you are a proactive, relationship‑focused professional ready to make an impact on a national scale, we want to hear from you. Bring your passion for customer success, your analytical mindset, and your drive to exceed expectations to arenaflex, where opportunities are as abundant as the wines we deliver.
Apply Now
Apply Now