Customer Success Associate Director (Individual Contributor), Advertising (Search)
CommerceIQs AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the worlds largest marketplaces. With a global network of more than 900 retailers, our end-to-end platform helps 2,200+ of the worlds leading brands streamline marketing, supply chain, and sales operations to profitably grow market share in more than 50 countries. Learn more at commerceiq.ai.
The Role:
Fueled by our customer and business growth, were looking for Customer Success Associate Director, Advertising to run and grow relationships with our customers, ensuring they are successfully adopting the product.
The goal of our Customer Success Associate Directors at CommerceIQ is, simply, to help our customers achieve profitable revenue growth using our platform. They do so by partnering with the CommerceIQ Customer Success Team and other cross-functional partners to onboard, train, and provide day-today support for our customers. Since we partner with ecommerce sales and marketing operations teams on growing their Amazon business, our CS team members need to be skilled at understanding the customers business priorities and able to map the product capabilities of CommerceIQ and the Amazon eCommerce platform.
What You'll Do:
Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs
Be an expert on the CommerceIQ platform and act as a vital resource for helping with training, questions, and troubleshooting customer issues
Managing clients advertising budget and driving success
Be a subject matter expertise in eCommerce advertising for our customers, guiding them on how to drive growth for our customers
Perform deep data analysis to answer the clients strategic questions, and drive action
Move the needle with respect to the clients KPIs and continuously showcase the value of CommerceIQs platform throughout the engagement period
Collaborate with our internal teams to shape new features
Take ownership of customer service requests through coordinating with the technical support and engineer teams to ensure requests are addressed quickly and with a high level of satisfaction
Advise our Sales team on upselling & cross-selling opportunities that will help our customers succeed
What You'll Bring:
Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field
6+ total years of professional work experience
4+ years experience in running Enterprise level Retail Media campaigns
Experience managing Paid Search marketing budgets in the multi-million-dollar range (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands
Well versed in Bid and Budget management, content optimization, and promotion planning
An analytical approach to problem-solving with advanced Excel skills
Project management experience and ability to anticipate and mitigate risks
Proven experience in working with VP, SVP, and C-level executives of enterprise-level companies
Excellent presentation and communication skills including both oral and written
Track record of retaining and renewing Enterprise customers in the SaaS space
Compensation and Benefits:
The typical base pay range for this role across the US is USD: $109,000- $179,000 per year.
This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidates experience, qualifications, and location.
Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses. You will also receive access to:
Comprehensive medical, vision, and dental coverage
A 401(k)-retirement plan
Short & long-term disability insurance
Life insurance
Paid parental leave
Monthly reimbursements for gym, phone, and internet
10+ paid company holidays in each calendar year, quarterly Global Recharge Fridays, and unlimited PTO
Help us build the future of eCommerce. Apply now or learn more at https://commerceiq.ai!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.
Apply Now
The Role:
Fueled by our customer and business growth, were looking for Customer Success Associate Director, Advertising to run and grow relationships with our customers, ensuring they are successfully adopting the product.
The goal of our Customer Success Associate Directors at CommerceIQ is, simply, to help our customers achieve profitable revenue growth using our platform. They do so by partnering with the CommerceIQ Customer Success Team and other cross-functional partners to onboard, train, and provide day-today support for our customers. Since we partner with ecommerce sales and marketing operations teams on growing their Amazon business, our CS team members need to be skilled at understanding the customers business priorities and able to map the product capabilities of CommerceIQ and the Amazon eCommerce platform.
What You'll Do:
Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs
Be an expert on the CommerceIQ platform and act as a vital resource for helping with training, questions, and troubleshooting customer issues
Managing clients advertising budget and driving success
Be a subject matter expertise in eCommerce advertising for our customers, guiding them on how to drive growth for our customers
Perform deep data analysis to answer the clients strategic questions, and drive action
Move the needle with respect to the clients KPIs and continuously showcase the value of CommerceIQs platform throughout the engagement period
Collaborate with our internal teams to shape new features
Take ownership of customer service requests through coordinating with the technical support and engineer teams to ensure requests are addressed quickly and with a high level of satisfaction
Advise our Sales team on upselling & cross-selling opportunities that will help our customers succeed
What You'll Bring:
Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field
6+ total years of professional work experience
4+ years experience in running Enterprise level Retail Media campaigns
Experience managing Paid Search marketing budgets in the multi-million-dollar range (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands
Well versed in Bid and Budget management, content optimization, and promotion planning
An analytical approach to problem-solving with advanced Excel skills
Project management experience and ability to anticipate and mitigate risks
Proven experience in working with VP, SVP, and C-level executives of enterprise-level companies
Excellent presentation and communication skills including both oral and written
Track record of retaining and renewing Enterprise customers in the SaaS space
Compensation and Benefits:
The typical base pay range for this role across the US is USD: $109,000- $179,000 per year.
This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidates experience, qualifications, and location.
Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses. You will also receive access to:
Comprehensive medical, vision, and dental coverage
A 401(k)-retirement plan
Short & long-term disability insurance
Life insurance
Paid parental leave
Monthly reimbursements for gym, phone, and internet
10+ paid company holidays in each calendar year, quarterly Global Recharge Fridays, and unlimited PTO
Help us build the future of eCommerce. Apply now or learn more at https://commerceiq.ai!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.
Apply Now