Customer Success Advisor - AMER

Autodesk is a company that helps innovators turn their ideas into reality through their software solutions. As a Customer Success Advisor, you will support customers in realizing more value from Autodesk solutions, engaging proactively and collaborating with various teams to enhance customer satisfaction and loyalty. Responsibilities Proactively engage with customers based on triggered risk signals Establish strategies to increase customer product usage and value Identify and assist at-risk accounts to ensure customer success Collaborate with Sales, Renewals, Channel Partners, Support, and Services to support customer needs Deliver a high-quality experience that strengthens customer satisfaction and loyalty Identify opportunities to expand customer relationships through valuable interactions Skills 1–3 years in Customer Success, Account Management, or a related customer-facing role Ability to work independently and contribute to team goals Experience with cross-functional collaboration with internal and external stakeholders Familiarity with Salesforce or similar CRM systems Basic understanding of SaaS, cloud-based software, or subscription business models An interest in Autodesk customer industries (AEC, MFG, M&E) Benefits Health and financial benefits Time away Everyday wellness Annual cash bonuses Commissions for sales roles Stock grants Comprehensive benefits package Company Overview Autodesk develops 3D design software for use in the architecture, engineering, construction, and media industries. It was founded in 1982, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Autodesk has a track record of offering H1B sponsorships, with 201 in 2025, 243 in 2024, 269 in 2023, 359 in 2022, 298 in 2021, 260 in 2020. Please note that this does not guarantee sponsorship for this specific role.