Customer Success

Qualifications • Bachelor’s degree in related field prefreed • 4+ years of relevant work experience • Proficiency in: Microsoft Office Programs (Excel, Word, Outlook, and PowerPoint) • Experience in Energy Auditing and/or Retro Commissioning • Ability to communicate novel or complex concepts and related facts in a clear, concise, organized, and convincing manner in any format (e.g. written, oral, presentation) • Well-developed interpersonal skills, maturity, credibility, confidence and integrity • Strong time-management skills and experience managing multiple priorities at once • Collaborative with strong focus on teamwork • Excellent work ethic • Self-motivated • Passionate about optimizing MEP systems, improving the built environment, and decarbonization • Occasional overnight travel may be required (Philadelphia, Boston, Chicago) • When in the field the employee must frequently lift or move objects up to 20 pounds; must be able to climb stairs and endure typical construction site conditions • Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus Responsibilities • Client Onboarding and training • Pilot project development • Field Inspection Template Specification • Build Operations Team and Playbook • Build and maintain connections with a wide array of decision-makers (clients, policy leaders, program managers, utilities, partner professionals) • Support overall Team strategy and performance: • Duties, responsibilities, and activities will likely change, but changes to the role will be discussed as they are desired/needed • The majority of the duties will be performed in an office/home office environment • The remainder of the duties will be performed in the field which will involve trips to projects sites for observation and training