Customer Solutions Representative - Collector - Lewisville, TX - Starting June 2026

Ally Financial is a customer-centric, leading digital financial services company. They are seeking a Customer Solutions Representative to assist customers with their auto loan accounts, providing exceptional service while resolving payment issues in a professional and empathetic manner.ResponsibilitiesMake outbound phone calls and handle incoming calls to meet required performance standards and metricsContact Ally auto-loan customers regarding late or missed paymentsUnderstand reasons for delinquency and negotiate payment arrangementsRespond to customer inquiries via phone, workflow systems, and emailResearch and resolve account discrepanciesDocument all interactions clearly and accuratelyMaintain professionalism and accuracy while managing accountsMeet performance standards for call volume, delinquency, and customer satisfactionIdentify and recommend solutions to avoid repossession lossesUse computerized systems for tracking and troubleshootingMaintain strict confidentiality of customer informationAdhere to all state and federal laws in the handling of accountsSkills0+ years of experienceHigh school diploma or GED equivalentExperience in financial services or a related industry preferredAssociate or bachelor's degree in business or related field may be used in lieu of experienceBilingual (Spanish) skills are a plusExcellent listening, verbal, and written communication skillsStrong attention to detail and professional phone etiquetteSales, negotiation, and skip tracing skills preferredProficiency with Microsoft Windows and internet-based applications requiredAbility to multi-task and meet key performance metricsStrong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to managementAbility to work flexible hours, including weekends, holidays, and overtime as neededBenefits20 paid time off days11 paid holidays8 hours of volunteer time off yearly401K retirement savings plan with matching and company contributionsStudent loan pay downs529 educational save up assistance programsTuition reimbursementEmployee stock purchase planFinancial learning center and financial coach accessFlexible health and insurance options including medical, dental and visionEmployee, spouse and child life insuranceShort- and long-term disabilityPre-tax Health Savings Account with employer contributionsHealthcare FSACritical illness, accident & hospital indemnity insuranceTotal well-being programAdoption, surrogacy and fertility assistancePaid parental and caregiver leaveDependent Day Care FSABack-up child and adult/elder care daysChildcare discountsMentally Fit Employee Assistance ProgramSubsidized and discounted Weight Watchers® programCompany OverviewAlly Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. It was founded in 1919, and is headquartered in Detroit, Michigan, USA, with a workforce of 10001+ employees. Its website is http://www.ally.com/.



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