Customer Service/Sales- Work from Home
Join one of 2021 INC500's List of Fastest growing private companies, RELAXIUM! This is a rapidly growing company offering opportunities to quickly advance.
The opportunity
We are looking for solution based SALES representatives with strong CUSTOMER SERVICE skills, that can showcase and upsell products, who can think on their feet and adapt to the individual call, who will act as a liaison, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency by using product knowledge and problem solving skills.
Who you are
You put our clients first you engage with purpose to find the right solutions. You go the extra mile, because its the right thing to do.
You can use your judgment to control the conversation and outcome by using your product knowledge to minimize returns and up selling products.
Youre driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
You love to learn. Youre... passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
You engage with your heart and mind. You understand different perspectives. You listen and learn from the experiences of others including customers and team members.
Values matter to you. Trust, teamwork, reliability, and accountability.
Responsibilities
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Qualifications and Experience
3+ years' experience in Sales and Customer Service roles with customer facing responsibilities
Must be able to be trustworthy and work independently
Exceptional communication skills, both verbal and written
Strong attention to detail
Proficient with using Microsoft Office: Power point, Word, Excel, CRM applications
Strong organizational skills, ability to multi-task and ability to exercise independent
Judgment required
Bilingualism is considered an asset
Customer Service/ Sales experience 3 years minimum
For the right candidate, there is room for advancement based on performance and reliability.
Some college or vocational school preferred
Other Details
This is a position that requires all work shift availability, including nights and weekends.
Providing daycare or homeschooling on a regular basis for children or other dependents is NOT permitted.
Note: The chosen applicant will be required to successfully complete background and employment reference checks.
We appreciate the interest of all candidates however we will be contacting those that best fit the requirements. All resumes will be maintained in our database for six months for consideration in future searches for talent.
Training starts immediately.
Hours of Operation: M-F 8 Am-8 Pm, Sat. 10 Am7 Pm, Sun 1 Pm-4 Pm EST
Work from home office requirements:
Must reside in the Continental United States and be a US citizen
· Designated workspace free from noise and other distractions.
· Remote office internet connection with high-speed internet access (not a hotspot)
· PC or Laptop (not a Chromebook or Mac) with at least 8GB Ram and a screen resolution of at least 1024 x 768
· Headset (Not mandatory)
· Job Types: Full-time, Part-time
· Pay: Up to $16.50 per hour
Job Types: Full-time, Part-time
Pay: $16.25 - $16.50 per hour
Benefits:
Paid time off
Work from home
Shift:
8 hour shift
Day shift
Evening shift
Night shift
Work Location: Remote
Apply Now
The opportunity
We are looking for solution based SALES representatives with strong CUSTOMER SERVICE skills, that can showcase and upsell products, who can think on their feet and adapt to the individual call, who will act as a liaison, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency by using product knowledge and problem solving skills.
Who you are
You put our clients first you engage with purpose to find the right solutions. You go the extra mile, because its the right thing to do.
You can use your judgment to control the conversation and outcome by using your product knowledge to minimize returns and up selling products.
Youre driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
You love to learn. Youre... passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
You engage with your heart and mind. You understand different perspectives. You listen and learn from the experiences of others including customers and team members.
Values matter to you. Trust, teamwork, reliability, and accountability.
Responsibilities
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Qualifications and Experience
3+ years' experience in Sales and Customer Service roles with customer facing responsibilities
Must be able to be trustworthy and work independently
Exceptional communication skills, both verbal and written
Strong attention to detail
Proficient with using Microsoft Office: Power point, Word, Excel, CRM applications
Strong organizational skills, ability to multi-task and ability to exercise independent
Judgment required
Bilingualism is considered an asset
Customer Service/ Sales experience 3 years minimum
For the right candidate, there is room for advancement based on performance and reliability.
Some college or vocational school preferred
Other Details
This is a position that requires all work shift availability, including nights and weekends.
Providing daycare or homeschooling on a regular basis for children or other dependents is NOT permitted.
Note: The chosen applicant will be required to successfully complete background and employment reference checks.
We appreciate the interest of all candidates however we will be contacting those that best fit the requirements. All resumes will be maintained in our database for six months for consideration in future searches for talent.
Training starts immediately.
Hours of Operation: M-F 8 Am-8 Pm, Sat. 10 Am7 Pm, Sun 1 Pm-4 Pm EST
Work from home office requirements:
Must reside in the Continental United States and be a US citizen
· Designated workspace free from noise and other distractions.
· Remote office internet connection with high-speed internet access (not a hotspot)
· PC or Laptop (not a Chromebook or Mac) with at least 8GB Ram and a screen resolution of at least 1024 x 768
· Headset (Not mandatory)
· Job Types: Full-time, Part-time
· Pay: Up to $16.50 per hour
Job Types: Full-time, Part-time
Pay: $16.25 - $16.50 per hour
Benefits:
Paid time off
Work from home
Shift:
8 hour shift
Day shift
Evening shift
Night shift
Work Location: Remote
Apply Now