**Customer Service/Repair Representative – blithequark**

Join blithequark, a pioneering technology leader with a rich history of innovation and a commitment to providing the best products for digital industries. As a Customer Service/Repair Representative, you will play a vital role in ensuring the satisfaction of our customers by coordinating customer property returns for paid repair or warranty processing and shipment. **About blithequark** blithequark is a Global Fortune 500 company with five focused business units: Electrification, Industrial Automation, Motion, Power Grids, and Robotics & Discrete Automation. With over 130 years of experience and operations in over 100 countries, we continue to push the boundaries of innovation, providing a comprehensive range of products, systems, and services that increase energy efficiency, reliability, and productivity for our industrial, utility, and infrastructure customers. **Job Summary** As a Customer Service/Repair Representative, you will be the primary point of contact for customers, repair technicians, manufacturing, and logistics personnel. You will be responsible for coordinating customer property returns for paid repair or warranty processing and shipment. This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team. **Key Responsibilities** * Manage repairs from customer/channel request through delivery for Bartlesville (and possibly Warminster, PA location) * Request and enter required information per written process to execute repair * Manage repair priority with repair techs as appropriate to meet schedule and KPIs * Lead problem resolution activities- capacity and material constraints, customer issues, urgent repair turnaround * Complete repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring invoices are correct and sent to customer * Support activities that meet the KPIs (delivery, revenue, safety, quality, integrity, etc.) required to successfully manage the business * Run reports, review detailed datasets, recommend process changes that lead to improved KPI delivery * Participate and/or lead improvement activities deemed appropriate to meet/exceed service goals * Support other roles or tasks as requested by management **Qualifications** * Bachelor's Degree and 2 to 5 years of experience; alternatively, a special combination of education and experience and/or demonstrated accomplishments * Strong communication and problem-solving skills * Ability to work independently and as part of a team * Experience in customer service, repair order management, and problem resolution activities * Familiarity with documentation and reporting processes * Ability to prioritize tasks and manage multiple projects simultaneously **Preferred Qualifications** * 2 years of experience in customer service, repair order management, and problem resolution activities * Experience managing repair priorities for customers * Familiarity with documentation and reporting processes * Ability to analyze data and recommend process changes **Benefits** * Competitive hourly rate: $22.00 - $25.00 per hour * Full-time, contract position with 40 hours per week * Benefits package includes: + 401(k) + Dental insurance + Health insurance + Vision insurance * Opportunity for career growth and professional development * Collaborative and dynamic work environment **Work Environment** * Work location: In person in Bartlesville, OK * Shift: Day shift * Ability to commute to Bartlesville, OK required **How to Apply** If you are a motivated and detail-oriented individual with a passion for customer service and repair order management, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. **Contact Information** For more information about this opportunity, please contact our HR department at [insert contact information]. We look forward to hearing from you! Apply for this job