Customer Service/Product Information Specialist - Remote Opportunity
Job Summary:
We are seeking a highly skilled and motivated Customer Service/Product Information Specialist to join our team at Benjamin Moore. As a Product Information Specialist, you will serve as an ambassador for our company, providing exceptional customer service, product information, and support to our customers. This is a remote opportunity with a competitive salary and benefits package.
Key Responsibilities:
Provide exceptional customer service and support to retailers, end-users, architects, and designers via phone, email, and other communication channels.
Deliver tailored, comprehensive product education to meet specific needs, ensuring a clear understanding of our paint products, including their properties, applications, and benefits.
Stay up-to-date on Benjamin Moore products and competitors, utilizing this knowledge to convert specifications into Benjamin Moore & Co. products for architectural and industrial maintenance purposes.
Gather detailed information through probing questions for optimal recommendations and complaint entry into our Product Portfolio (CRM) system, aiding analysis by the Complaint Resolution Team.
Collaborate with internal teams to ensure cohesive product messaging, support sales efforts, gather feedback for product improvement, and ensure compliance with industry standards and regulations.
Requirements:
Undergraduate degree or equivalent experience.
3-5 years of experience in customer service or product support, preferably in the paint or coatings industry.
Proficiency in company systems, including Microsoft Office.
Strong interpersonal, verbal, written, and telephone communication skills.
Effective decision-making, problem-solving, organizational, and time management abilities.
Self-motivated with a drive for continuous learning and development.
Adaptability to changing situations, multitasking, and prioritization.
Ability to work collaboratively in a team environment.
Flexible schedule availability to accommodate business needs.
What We Offer:
Competitive salary and benefits package.
Opportunity to work with a leading brand in the paint and coatings industry.
Remote work opportunity with flexible scheduling.
Ongoing learning and development opportunities.
Collaborative and dynamic work environment.
Apply Now:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
Apply Now
Apply Now
We are seeking a highly skilled and motivated Customer Service/Product Information Specialist to join our team at Benjamin Moore. As a Product Information Specialist, you will serve as an ambassador for our company, providing exceptional customer service, product information, and support to our customers. This is a remote opportunity with a competitive salary and benefits package.
Key Responsibilities:
Provide exceptional customer service and support to retailers, end-users, architects, and designers via phone, email, and other communication channels.
Deliver tailored, comprehensive product education to meet specific needs, ensuring a clear understanding of our paint products, including their properties, applications, and benefits.
Stay up-to-date on Benjamin Moore products and competitors, utilizing this knowledge to convert specifications into Benjamin Moore & Co. products for architectural and industrial maintenance purposes.
Gather detailed information through probing questions for optimal recommendations and complaint entry into our Product Portfolio (CRM) system, aiding analysis by the Complaint Resolution Team.
Collaborate with internal teams to ensure cohesive product messaging, support sales efforts, gather feedback for product improvement, and ensure compliance with industry standards and regulations.
Requirements:
Undergraduate degree or equivalent experience.
3-5 years of experience in customer service or product support, preferably in the paint or coatings industry.
Proficiency in company systems, including Microsoft Office.
Strong interpersonal, verbal, written, and telephone communication skills.
Effective decision-making, problem-solving, organizational, and time management abilities.
Self-motivated with a drive for continuous learning and development.
Adaptability to changing situations, multitasking, and prioritization.
Ability to work collaboratively in a team environment.
Flexible schedule availability to accommodate business needs.
What We Offer:
Competitive salary and benefits package.
Opportunity to work with a leading brand in the paint and coatings industry.
Remote work opportunity with flexible scheduling.
Ongoing learning and development opportunities.
Collaborative and dynamic work environment.
Apply Now:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
Apply Now
Apply Now