Customer Service Warranty Department

RC Willey is seeking a detail-oriented and customer-focused team member to support our Warranty Department. The role involves assisting customers with warranty claims, processing service requests, and ensuring accurate record-keeping while providing excellent service and upholding high standards of quality and efficiency. Responsibilities Provide professional and courteous support to customers via phone, addressing inquiries and concerns related to product warranties Clearly explain warranty coverage, terms, and service options to customers in an easy-to-understand manner Serve as a liaison between customers and internal departments, such as sales and delivery, to facilitate issue resolution Coordinate with manufacturers and service centers to ensure timely and effective resolution of warranty-related claims Maintain accurate records of customer interactions and warranty claims in company systems Stay up to date on company policies, warranty processes, and product information to provide accurate assistance All other duties as assigned Skills Strong customer service, problem-solving, and interpersonal skills Excellent verbal communication and active listening abilities Ability to handle high-pressure situations with professionalism Proficiency in basic computer use and accurate typing Self-motivated with the ability to work independently and efficiently Strong attention to detail and ability to multitask in a fast-paced environment Experience in handling customer inquiries, troubleshooting issues, and providing solutions over the phone is a plus Benefits Hybrid Position: Ability to work from home once training is completed Paid Time Off – Start accruing from day one Medical, Dental & Vision Insurance 7 Paid Holidays – Plus, we’re closed every Sunday Generous Employee Discounts on merchandise On-Site Company Medical Clinic Paid Parental Leave to support your growing family Associate Referral Program Life Insurance 401(k) with Company Match to build your financial future Wellness Incentives Annual Profit-Sharing Incentive Career Growth Opportunities Tuition Reimbursement for continued learning A Fun and Supportive Work Environment – Be part of a team that values collaboration, recognition, and a great workplace culture And more! Company Overview RC Willey is a home furnishings company with stores in Utah, Idaho, Nevada and California. It is a sub-organization of Berkshire Hathaway. It was founded in 1932, and is headquartered in Salt Lake City, Utah, USA, with a workforce of 1001-5000 employees. Its website is