Customer Service / Technical Support Rep (Hybrid)

Concentrix is a global organization recognized for its inclusive culture and commitment to employee growth. They are seeking a Customer Service / Technical Support Representative to engage with customers through various channels, delivering exceptional service and resolving inquiries related to client products and services. Responsibilities You are the point of contact for all technical inquiries about hardware, software, or other designated client products Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking Prepare complete and accurate work including appropriately notating of accounts as required Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables Familiarity with iOS and/or macOS, or comparable technology, is preferred Deliver expert customer experiences…with a smile Skills Live within 64km of the Niagara Falls site/location 1 year of customer service experience or equivalent, with a High School diploma or GED Effective communication skills in English, both written and verbally Proficiency in fast-paced multi-tasking and ability to learn, including strong problem-solving skills Patience in working with customers is second nature for you The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance Familiarity with iOS and/or macOS, or comparable technology Benefits Medical, dental, and vision insurance Comprehensive employee assistance program (EAP) Registered retirement savings plan Paid time off and holidays Paid training days Opportunity to work from home after 90 days with the possibility of being recalled to the site at any time DailyPay enrollment option to access pay "early," when you want it Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey A modern, state-of-the-art office setting with advanced technologies and a great team Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more Company Overview Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is