Customer Service / Tech Support Rep (Hybrid)

Concentrix is a forward-thinking global organization known for its inclusive culture and commitment to employee growth. They are seeking a Customer Service / Technical Support Representative to engage with customers through calls and online channels, providing exceptional customer service and resolving inquiries about client products and services.ResponsibilitiesYou are the point of contact for all technical inquiries about hardware, software, or other designated client productsGreet customers in a courteous, friendly, and professional manner using agreed-upon proceduresListen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customerClarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinkingPrepare complete and accurate work including appropriately notating of accounts as requiredMaintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearablesFamiliarity with iOS and/or macOS, or comparable technology, is preferredDeliver expert customer experiences…with a smileSkillsMust live within 64 KM from the Niagara Falls location1 year of customer service experience or equivalent, with a High School diploma or GEDEffective communication skills in English, both written and verballyThe natural instinct to multitask, be flexible, and the ability to adapt to changesThe ability to learn including strong problem-solving skillsPatience in working with customers is second nature for youThe availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-SundayProficiency in fast-paced multi-taskingEagerness to learn new technologiesFamiliarity with iOS and/or macOS, or comparable technologyBenefitsMedical, dental, and vision insuranceComprehensive employee assistance program (EAP)Registered retirement savings planPaid time off and holidaysPaid training daysDailyPay enrollment option to access pay "early," when you want itCompany networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and moreHealth and wellness programs with trained partners to help promote a healthy youMentorship programs that support your rewarding career journeyA modern, state-of-the-art office setting with advanced technologies and a great teamPrograms and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community supportCelebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and moreCompany OverviewConcentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com.



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