Customer Service Team Lead - Mandarin
Qualifications Minimum requirements: • Bachelor Degree preferred • Significant experience in a complex fast paced environment • Minimum 2 years of prior relevant people management experience • Strategic thinker with strong analytical and creative problem-solving skills • Excellent written and verbal communication skills • Passion for ensuring an excellent user experience Responsibilities Responsibilities: • Provide mentorship, guidance and career development to members of your team • Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions • Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise • Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results • Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication • Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions Apply tot his job