Customer Service Support Representative

Labcorp is seeking to hire a remote Customer Service Support Representative to support Program Management in Minnesota. The role involves providing excellent customer service to external customers and coordinating drug screen collections and appointments.ResponsibilitiesBuilds strong relationships with other team members and departments; providing excellent internal customer service to optimize service to external customersProvides professional and courteous customer service to external customers, donors, and collection sites via phone and emailServes as a liaison between customers, donor, and collection sites to coordinate drug screen collections, schedule appointments, and place supply ordersTroubleshoots collection site and customer issues and provides effective resolutionDocuments issues, action steps, and outcome of inquiriesOther duties as assignedSkillsHigh School Diploma1 year or more experience in customer serviceAssociate's degreePrior or current Labcorp customer service experience1 year or more experience with laboratory systems: Labcorp Testing System (LCTS), Antrim, and Labcorp Corporate SolutionsKnowledge of Salesforce CRMKnowledge with drug screening and collection proceduresExcellent communication and interpersonal skills including written, verbal, and listening skillsProven ability and desire to provide exceptional customer serviceAbility to present professional image via phone; superb phone etiquette skillsExcellent research and problem resolution skillsStrong attention to detail and accuracyProficient computer skills including Microsoft Office Suite programsBenefitsMedicalDentalVisionLifeSTD/LTD401(k)Paid Time Off (PTO) or Flexible Time Off (FTO)Tuition ReimbursementEmployee Stock Purchase PlanCompany OverviewLabcorp specializes in providing physicians with laboratory tests. It was founded in 1978, and is headquartered in Burlington, North Carolina, USA, with a workforce of 10001+ employees. Its website is https://www.labcorp.com.



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