Customer Service Support
At Moon Magic, we're more than just a jewelry brand — we're a global, 100% online-based boutique that brings authentic, ethically sourced gemstone jewelry to customers around the world. With a passionate customer base and a strong digital presence, we pride ourselves on combining elegance, sustainability, and innovation. We’re looking for a reliable and proactive Customer Support Virtual Assistant to take over live chat and social media messaging support for our online brands, one of them being a well known 100% online-based gemstone jewelry boutique. You’ll play a key role in representing our voice and ensuring a smooth, supportive experience for our customers across platforms. Tasks Respond to customer inquiries via live chat and social media (Instagram, Facebook, etc.) Assist customers with order-related questions, product details, and general support Maintain a positive, brand-aligned tone across all communications Potentially expand support to additional brands as we grow Collaborate with internal team members for escalations or FAQs Requirements Proven experience in customer service or virtual assistant roles Ideally experience with Zendesk, Gorgias or Freshdesk Excellent written English and communication skills Familiarity with chat tools and social platforms (e.g., Shopify chat, Instagram DMs, Facebook Messenger) Reliable internet and a quiet working environment Detail-oriented, empathetic, and able to work independently Benefits Work from anywhere – our team spans the Netherlands, Germany, Bali, the US... maybe you’ll add a new pin to our map! Flexible working hours – we trust you to find your flow (we just ask that you join regular team syncs) Grow professionally – you’ll learn, evolve, and develop in your role with mentorship and support Creative freedom – your input matters, and your creativity will be celebrated Positive culture – we’re all about empowerment, trust, and good vibes Sparkly perks – enjoy up to 50% discount on our stunning jewelry collections About the company We believe that high quality jewelry shouldn’t just be for a limited group of people. We strive to offer fair pricing while keeping ethical sourcing in mind.