Customer Service Supervisor
Join Southwest Airlines - a company with heart. In addition to the best pay in the airline industry, you will enjoy A+ benefits including Medical, Vision, Dental, 401(k) plans, and paid time off. Plus, Southwest offers unparalleled perks such as flight privileges, profit-sharing bonuses, paid training & development, and health well-being programs. Currently seeking Customer Service Supervisors to: Supervise and lead a team of Customer Service Agents to ensure the highest levels of customer service and satisfaction; Assist with the resolution of customer inquiries, complaints, and service issues in a timely and efficient manner; Oversee ticketing, check-in, and boarding processes to ensure smooth and efficient operations; Ensure compliance with company policies, safety regulations, and federal guidelines while providing a positive customer experience; Monitor customer interactions to ensure excellent service and provide coaching and development for team members; Collaborate with other departments to resolve o