Customer Service Specialist I - Technical Support and Customer Success in FinTech - Las Vegas, NV (Hybrid)
Join the Everi Team: Where Customer Success Meets Innovation
Everi is a leading FinTech company that's revolutionizing the way people interact with financial services. Our innovative solutions are designed to make life easier and more enjoyable for our customers. We're now looking for a motivated and customer-focused Customer Service Specialist I to join our dynamic support team at our FinTech Innovation Center in Las Vegas, NV. As a Customer Service Specialist I, you will be the face of our company, providing essential technical support to our customers through various channels, including trouble tickets, telephone, and email.
About Us
At Everi, we're passionate about creating a supportive and collaborative environment where our team members can thrive. Our company culture is built on the principles of innovation, customer satisfaction, and employee growth. We're committed to fostering a solid culture and receiving resounding positive feedback from our employees. In fact, we've been recognized as a Top Workplace multiple times, including 10 prestigious awards in 2021, 2022, and 2023.
Job Summary
As a Customer Service Specialist I, you will investigate and resolve software and hardware issues, ensuring timely and exceptional customer service with a deep understanding of our products. This is a great opportunity for someone looking to grow their career in a supportive and collaborative environment. If you're a self-motivated and customer-focused individual with a passion for technical support, we want to hear from you!
Key Responsibilities
Provide excellent customer service via phone, email, and trouble tickets, responding to customer inquiries and resolving issues in a timely and effective manner.
Actively investigate and resolve software and hardware problems for users, issuing trouble ticket reports on all other problems.
Troubleshoot and resolve customer concerns, escalating complex technical issues to cross-functional teams when necessary.
Document customer interactions and resolutions accurately in the CRM system (Zendesk), ensuring that all customer information is up-to-date and easily accessible.
Collaborate with cross-functional teams to resolve technical issues, sharing knowledge and best practices to improve overall customer satisfaction.
Essential Qualifications
Previous customer service experience, preferably in a technical support or help desk environment.
Prior tech support/help desk experience, with a strong understanding of software and hardware systems.
Patience and empathy when dealing with customer inquiries and issues, with a strong focus on providing exceptional customer service.
Self-motivated with the ability to work independently in a remote environment, with a reliable internet connection.
Preferred Qualifications
Experience working with a ticketing system or CRM, such as Zendesk.
Technical background, with a strong understanding of software and hardware systems.
Troubleshooting experience, with the ability to analyze and resolve complex technical issues.
Skills and Competencies
To succeed in this role, you'll need to possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. You'll also need to be highly organized, with a strong attention to detail and a passion for delivering exceptional customer service.
Career Growth Opportunities and Learning Benefits
At Everi, we're committed to helping our team members grow and develop their skills. We offer a range of training and development programs, including mentorship opportunities, coaching, and career progression paths. Whether you're looking to advance your career or simply develop new skills, we've got you covered.
Work Environment and Company Culture
Our FinTech Innovation Center in Las Vegas, NV is a vibrant and dynamic workspace that's designed to inspire creativity and collaboration. We offer a flexible and hybrid work environment, with opportunities for remote work and flexible scheduling. Our company culture is built on the principles of innovation, customer satisfaction, and employee growth, and we're committed to fostering a positive and inclusive work environment.
Compensation and Benefits
We offer a comprehensive benefits package, including:
Medical, Dental, Vision, and Life Insurance
401k with company match
Parental leave and adoption assistance
Pet insurance and gym reimbursement
Discretionary Time Off (DTO) and flexible scheduling
The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the current range is $21 - $23 per hour, and is overtime eligible.
Why Join Everi?
At Everi, we're passionate about creating a supportive and collaborative environment where our team members can thrive. We offer a range of benefits and perks, including a comprehensive benefits package, flexible scheduling, and opportunities for career growth and development. If you're looking for a company that's committed to innovation, customer satisfaction, and employee growth, we want to hear from you!
How to Apply
If you're a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, and we'll be in touch to discuss your qualifications further.
Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.
Apply Now
Everi is a leading FinTech company that's revolutionizing the way people interact with financial services. Our innovative solutions are designed to make life easier and more enjoyable for our customers. We're now looking for a motivated and customer-focused Customer Service Specialist I to join our dynamic support team at our FinTech Innovation Center in Las Vegas, NV. As a Customer Service Specialist I, you will be the face of our company, providing essential technical support to our customers through various channels, including trouble tickets, telephone, and email.
About Us
At Everi, we're passionate about creating a supportive and collaborative environment where our team members can thrive. Our company culture is built on the principles of innovation, customer satisfaction, and employee growth. We're committed to fostering a solid culture and receiving resounding positive feedback from our employees. In fact, we've been recognized as a Top Workplace multiple times, including 10 prestigious awards in 2021, 2022, and 2023.
Job Summary
As a Customer Service Specialist I, you will investigate and resolve software and hardware issues, ensuring timely and exceptional customer service with a deep understanding of our products. This is a great opportunity for someone looking to grow their career in a supportive and collaborative environment. If you're a self-motivated and customer-focused individual with a passion for technical support, we want to hear from you!
Key Responsibilities
Provide excellent customer service via phone, email, and trouble tickets, responding to customer inquiries and resolving issues in a timely and effective manner.
Actively investigate and resolve software and hardware problems for users, issuing trouble ticket reports on all other problems.
Troubleshoot and resolve customer concerns, escalating complex technical issues to cross-functional teams when necessary.
Document customer interactions and resolutions accurately in the CRM system (Zendesk), ensuring that all customer information is up-to-date and easily accessible.
Collaborate with cross-functional teams to resolve technical issues, sharing knowledge and best practices to improve overall customer satisfaction.
Essential Qualifications
Previous customer service experience, preferably in a technical support or help desk environment.
Prior tech support/help desk experience, with a strong understanding of software and hardware systems.
Patience and empathy when dealing with customer inquiries and issues, with a strong focus on providing exceptional customer service.
Self-motivated with the ability to work independently in a remote environment, with a reliable internet connection.
Preferred Qualifications
Experience working with a ticketing system or CRM, such as Zendesk.
Technical background, with a strong understanding of software and hardware systems.
Troubleshooting experience, with the ability to analyze and resolve complex technical issues.
Skills and Competencies
To succeed in this role, you'll need to possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. You'll also need to be highly organized, with a strong attention to detail and a passion for delivering exceptional customer service.
Career Growth Opportunities and Learning Benefits
At Everi, we're committed to helping our team members grow and develop their skills. We offer a range of training and development programs, including mentorship opportunities, coaching, and career progression paths. Whether you're looking to advance your career or simply develop new skills, we've got you covered.
Work Environment and Company Culture
Our FinTech Innovation Center in Las Vegas, NV is a vibrant and dynamic workspace that's designed to inspire creativity and collaboration. We offer a flexible and hybrid work environment, with opportunities for remote work and flexible scheduling. Our company culture is built on the principles of innovation, customer satisfaction, and employee growth, and we're committed to fostering a positive and inclusive work environment.
Compensation and Benefits
We offer a comprehensive benefits package, including:
Medical, Dental, Vision, and Life Insurance
401k with company match
Parental leave and adoption assistance
Pet insurance and gym reimbursement
Discretionary Time Off (DTO) and flexible scheduling
The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the current range is $21 - $23 per hour, and is overtime eligible.
Why Join Everi?
At Everi, we're passionate about creating a supportive and collaborative environment where our team members can thrive. We offer a range of benefits and perks, including a comprehensive benefits package, flexible scheduling, and opportunities for career growth and development. If you're looking for a company that's committed to innovation, customer satisfaction, and employee growth, we want to hear from you!
How to Apply
If you're a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, and we'll be in touch to discuss your qualifications further.
Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.
Apply Now